Step into a key role at PureFacts Financial Solutions as a Customer Support Manager, where your primary focus is leading your team in delivering exceptional support services. This position combines operational excellence with a commitment to customer satisfaction. This influential role involves managing the support operations of the PureFacts Compensation Applications portfolio while developing a high-performing customer support team.

You will actively partner with cross-functional teams to ensure timely resolutions and enhance the overall customer experience. Key Responsibilities:

- Lead a team of Customer Support Analysts with mentorship
- Manage daily ticket escalations and overall support operations
- Monitor SLA performance and drive customer satisfaction




- Build cooperative relationships with customers and internal teams
- Identify and implement improvements in support processes Requirements:
- Over 5 years of experience in SaaS or technical support roles
- At least 3 years of leading support teams effectively
- Strong analytical skills with a problem-solving mindset
- Proven experience in managing high-pressure support environments
- Effective collaboration with cross-functional teams Embrace this opportunity to shape customer support at PureFacts Financial Solutions.

📌 Customer Support Manager for PureFacts (Toronto)
🏢 purefacts_jobs
📍 Toronto