Job Title: Data Centre Field Engineer

Job Type: 1-year contract

Location: Prince George, BC

Start Date: ASAP

Hours: 40 hours a week

Schedule: Monday to Friday, 9 AM to 6 PM (1-hour unpaid lunch)

Overview

The Field Engineer will be responsible for fieldwork at customer sites to resolve and repair server systems.

The Field

Engineer is a critical part of post-sales support and needs to demonstrate exceptional technical aptitude in working with server products in addition to excellent interpersonal skills.

Essential Duties and Responsibilities

- On-site and remote troubleshooting and resolving complex technical problems on equipment in an enterprise environment
- Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times
- Ensure escalation situations are managed and corrected quickly and professionally
- Provide 2nd line support to the reseller/distributors in all aspects of customer support
- Have a very high level of enterprise solution product knowledge
- Work with Technical Account Manager, Service Manager, and Product Manager to define service programs
- Provide and contribute information such as fault triage and training materials
- Run tests and simulations at our facility to assist with problem-solving
- Travel to the field to train and or resolve customer issues
- Train new service engineers
- Able to work under the Technical Account Manager's direction and take ownership of customer base




- Demonstrate the ability to be self-sufficient in the field
- Able to defuse challenging situations
- Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, and effectiveness while meeting daily service expectations
- Determines requirements and/or root cause of technical issues by working with customers
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Ability to produce meaningful reports and metrics is a plus
- Ability to lift 35-lbs.
- Ability to work flexible hours and/or adaptable shifts including weekends and holidays if needed
- Travel is required (up to 10%)

Tools Required

- Laptop with Windows 10
- KVM
- USB hub
- Basic tools – screwdriver, pliers, Allen and wrenches, inspection mirror, telescoping magnet, screwdriver torque

Qualifications

- Degree or Diploma in Computer Science or related field
- 5 years of similar experience
- Experience with Supermicro, HP, Dell Enterprise servers
- In-depth knowledge of Data Center processes and protocols
- Experience with X86 Bus Architecture
- Experience Basic Linux commands
- Management interface understanding: must have at least four years of Data Center Experience working on enterprise-level servers and commit to 5 days per week, 8 hours a day.

Email [email protected]

📌 Data Centre Field Technician (Prince George)
🏢 TITEC
📍 Prince George