Denture Clinic Receptionist / Patient Coordinator

Denture Clinic — Lower Lonsdale, North Vancouver | Full time, Monday–Friday

Our receptionist is retiring, and we're looking for the right person to take over the front desk.

We've been in this neighbourhood for over fifteen years. A lot of our patients have been with us most of that time — they'll know your name within a month, and you'll know theirs. It's a busy practice with real variety in the day, and a small team where what you do matters.

You won't be thrown in. Our retiring receptionist is staying on to train the right candidate through the transition. You'll learn the patients, the systems, and the rhythm of the clinic from the person who built it — not from a manual.

Responsibilities

- Greet patients and visitors warmly, creating a welcoming atmosphere from the moment they arrive
- Manage appointment scheduling using dental practice management software such as Denturist Office Manager, ensuring optimal patient flow
- Answer multi-line phone systems promptly and professionally, directing calls accurately to appropriate staff members
- Verify patient insurance information and process payments efficiently at the front desk
- Maintain accurate records by updating electronic medical records (EMRs) and managing patient files securely
- Assist with administrative tasks including filing, data entry, and correspondence related to dental office operations




- Coordinate with office staff to confirm appointments, follow up on cancellations or reschedules, and support overall workplace efficiency

Skills

- Proven experience as a dental receptionist or in a medical office setting with strong familiarity with dental/denture practice workflows
- Proficiency in dental management software such as Denturist Office Manager is an asset, along with experience using electronic medical records systems
- Excellent communication skills for handling multi-line phone systems and interacting professionally with patients and team members
- Knowledge of medical terminology relevant to dental care to accurately assist with patient inquiries and documentation
- Strong organizational skills with attention to detail in managing schedules, records, and billing processes
- Ability to multitask effectively in a fast-paced environment while maintaining a friendly demeanor
- Prior office experience in healthcare settings is highly desirable, along with familiarity with administrative procedures in medical or dental offices

Join us in making a difference by providing outstanding front desk support that enhances our patients' experience. Your enthusiasm and professionalism will contribute significantly to our mission of delivering top-quality dental care in a warm and welcoming environment. Pay: $23.00-$33.00 per hour

Expected hours: 35.0 – 40.0 per week

Work Location: In person

📌 Denture Clinic Receptionist (North Vancouver)
🏢 NORTH VANCOUVER DENTURE CLINIC
📍 North Vancouver