Drive transformation as BMO's Director of Client Journey, focusing on growth and modernization. Enhance the InvestorLine experience through digital, AI, and a seamless client journey. This leadership role is pivotal in managing the entire InvestorLine client journey and ensuring alignment with organizational priorities.

You will establish targets and monitor performance across acquisition and retention while integrating client feedback and market trends. The position requires strong collaboration across Product, Digital, UX/CX, and Operations teams, steering modernization and digital enhancement efforts. Key Responsibilities:

- Own outcomes for client acquisition and retention
- Set annual growth targets and monitor performance




- Utilize feedback to identify areas for improvement
- Lead digital and AI capabilities adoption
- Manage the roadmap for client enhancements Requirements:
- 9+ years in financial services or related fields
- Experience leading teams of 100 or more
- Proven delivery of complex, cross-functional initiatives
- Robust analytical and financial skills
- Familiarity with Agile and change management methodologies Elevate the client experience at BMO through strategic leadership and innovation in journey management.

📌 Director of Client Journey at BMO (Quebec City)
🏢 BMO
📍 Quebec City