Drive operational excellence and client success as the Director of Client Operations at BMO. Lead strategic initiatives, manage risk, and enhance service delivery in a dynamic workplace. This senior leadership role focuses on overseeing InvestorLine operations and specialized support.

You will establish service standards, monitor performance, and implement effective resolutions for escalations and complaints. Your leadership will foster a culture of accountability and high performance while collaborating with multiple stakeholders. Key Responsibilities:

- Own service engine and operating performance
- Monitor demand and stabilize service levels
- Drive root-cause analysis for recurring issues
- Oversee governance for escalations and regulatory concerns
- Collaborate with Risk, Compliance, and Technology teams Requirements:
- 9+ years in financial services operations
- Leadership experience in contact center or service delivery
- Expertise in process improvement and complex issue resolution
- Strong analytical and financial skills
- Knowledge of Lean, Six Sigma, or Agile methodologies Elevate client satisfaction and operational efficiency by leading transformation initiatives at BMO.

📌 Director of Client Operations at BMO (Quebec City)
🏢 BMO
📍 Quebec City