Pursue an engineering leadership role with Giatec as the Lead Support Engineer for Bedrock, focusing on AI-driven support systems. This hands-on position empowers you to optimize production operations. The role is crucial for maintaining the health of the Giatec 360 platform while fostering a mentorship culture within your team. You will lead the charge in leveraging AI technology to streamline operations and enhance performance metrics efficiently. Key Responsibilities:

- Design AI agents for proactive issue management
- Debug and resolve production bugs with AI tools
- Command engineering escalations from the customer team
- Maintain health and performance monitoring for products
- Manage on-call responsibilities and standards Requirements:
- Minimum 5 years of software engineering experience
- Demonstrated ability with AI tools and agents
- Robust skills in full stack debugging
- Knowledge of monitoring, observability, and CI/CD
- Commitment to leading an on-call schedule Play a pivotal role in establishing an AI support engineering practice at Giatec, enhancing reliability and customer satisfaction.

📌 Expert Lead Support Engineer with Giatec (Ottawa)
🏢 giatecscientific
📍 Ottawa