RMC Martial Arts | Burlington, Ontario

RMC Martial Arts is a growing Taekwondo school in Burlington, Ontario, with a modern 8,000 sq. ft. training facility.

We are looking for a reliable, professional, positive, and hardworking team member to support our front desk and daily school operations.

This is more than a traditional reception or desk position. At a busy Taekwondo school, the front desk team plays an important role in supporting students, parents, instructors, classes, memberships, After School programs, communication, and the overall daily operation of the school.

We are looking for someone who enjoys working with children and families, learns quickly, takes initiative, and is comfortable being actively involved in a busy school environment.

Job Details

- Part-time position
- Monday to Friday
- Paid training: 1:00 PM – 3:00 PM, Monday to Friday, first week
- Regular starting hours: 3:00 PM – 6:00 PM, Monday to Friday
- Approximately 15 hours per week after training
- Starting wage: Ontario minimum wage

Growth Opportunity This position starts part-time, with the opportunity for the role and schedule to grow over time.

We are looking for someone who learns quickly, performs well, is reliable, takes initiative, and is able to take on additional responsibilities.

As the school grows and the number of students and programs increases, there will naturally be more work to support the school. Team members who are doing well and are ready to take on more responsibility may be given additional working hours and responsibilities as they become available.

In short, as you grow into the role and RMC grows, your hours can grow as well.

Responsibilities:

Front Desk & Customer Support

- Greet students, parents, and visitors in a friendly and professional manner
- Answer phone calls and respond to emails, texts, and social media inquiries
- Assist parents and students with general questions
- Assist with memberships, registrations, scheduling, and program information
- Handle student check-in and attendance
- Assist with trial classes and new student visits
- Follow up with trial students and prospective members
- Support current members with general requests and communication





After School & Student Support

- Assist with the daily operation of RMC's After School program
- Help welcome and check in After School students
- Support students during the transition from school pickup/arrival to the After School program and Taekwondo classes
- Help supervise students and maintain a safe, positive, and organized environment
- Assist younger students when needed
- Help students prepare for and transition between activities and classes
- Communicate with parents regarding basic After School and student-related matters
- Support After School activities and daily routines

Student & Class Support

- Help students before and after classes
- Assist younger students when needed
- Help students move smoothly between classes
- Support instructors with class-related tasks when needed
- Help maintain an organized and welcoming environment during busy class times
- Assist with equipment organization and preparation
- Help with daily opening and closing routines
- Support special activities, testing, workshops, tournaments, and school events

Administration & School Operations

- Learn and use the Zen Planner membership management system
- Manage attendance, member profiles, scheduling, and basic member communication
- Assist with administrative tasks, filing, data entry, and internal communication
- Assist with member announcements and follow-ups
- Help organize the front desk, lobby, and school areas
- Assist with daily organization and general school operations
- Perform light cleaning and facility upkeep related to daily operations
- Help identify and complete tasks that need attention rather than waiting to be asked

Marketing & Communication

- Assist with Instagram and Facebook updates, stories, photos, and basic content posting
- Assist with member communications and announcements




- Help prepare posters and basic promotional materials when needed
- Assist with event preparation and promotional activities

General

- Support instructors and management with daily operational tasks
- Help wherever needed during busy periods
- Maintain a professional, positive, and welcoming environment
- Perform other reasonable front desk, customer service, administrative, or operational duties assigned by management

What We’re Looking For

- Friendly, professional, and responsible attitude
- Reliable and punctual
- Strong work ethic
- Comfortable working with children and families
- Strong communication and customer service skills
- Able to multitask in a busy environment
- Willing to learn and take initiative
- Quick learner who can apply training independently
- Organized and attentive to detail
- Comfortable working as part of a team
- Basic computer and mobile app skills
- Comfortable learning new software and systems

Previous experience in customer service, front desk, administration, childcare, education, sports, fitness, or martial arts is an asset, but training will be provided. Experience with Zen Planner, Microsoft Office, Google Workspace, Canva, or social media is also an asset.

What Working at RMC Is Like

This is an active school setting, especially during afternoon and evening class times.

You may be helping a student, speaking with a parent, answering a phone call, checking attendance, preparing for the next class, organizing equipment, responding to a trial inquiry, or helping an instructor — sometimes all within the same shift.

We are looking for someone who is comfortable staying active, handling different responsibilities, and helping wherever needed to keep the school running smoothly.

You do not need to know everything when you start. We will train you. What matters is that you are willing to learn, work hard, and take responsibility.

As you become more capable and the school continues to grow, your responsibilities and working hours may increase accordingly.

Pay: From $17.60 per hour

Expected hours: 15.0 per week

Work Location: In person

📌 Front Desk Administrator (Burlington)
🏢 RMC Martial Arts
📍 Burlington