Advance your career with ADP as an HCM Contact Center Manager, blending your HRIS knowledge with leadership. Oversee a growing support team in a team-oriented environment. This management position involves full responsibility for directing a team in either Etobicoke or Montreal.

Your role will be to ensure operational excellence while maintaining high standards in client interactions. By fostering a client-centric culture and managing team performance, you will play a crucial part in achieving client satisfaction and resolving complex inquiries. Key Responsibilities:

- Supervise and mentor a team of HCM support specialists
- Handle escalations and monitor call center operations
- Optimize resource allocation and service quality
- Partner with client teams for systemic improvements
- Assess client feedback to facilitate service enhancements Requirements:
- 5+ years in Human Capital Management/HRIS
- 2 years of leadership experience in a call center
- Technical support operations experience
- Skills in managing complex client issues
- Strong communication and coaching proficiency Leverage your management skills in a role dedicated to client success within ADP's inclusive culture.

📌 HCM Contact Center Manager Role at ADP (Toronto)
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📍 Toronto