Healthtech Support Lead: Player-Coach & Escalations (Canada)

30 Sep

Nestmed

Canada

30 Sep

Nestmed

Canada

Nestmed, Inc. is seeking a Manager of Customer Support to lead a team of Technical Customer Support Specialists and act as the technical escalation layer for complex issues.

This player-coach role sets the bar for solid support, builds process playbooks, and drives a high-touch experience for enterprise health‑tech clients. You will own coaching, documentation, and collaboration with Product and Engineering to deliver reliable, clinician-friendly support while maintaining empathy for

📌 Healthtech Support Lead: Player-Coach & Escalations (Canada)
🏢 Nestmed
📍 Canada

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