Support customers as a Hearth Technical Consultant at Napoleon, working remotely to provide world-class service and technical expertise. Engage with a range of customer inquiries professionally. This full-time position focuses on delivering outstanding technical guidance for hearth products.

Ideal candidates must hold a G3 Gas License and possess relevant experience in customer service. You will address inquiries, document technical issues, report quality concerns, and contribute to continuous improvement within the team. Key Responsibilities:

- Troubleshoot and resolve technical issues for customers
- Keep accurate records of customer interactions in CRM
- Suggest updates to support documentation for accuracy
- Track product quality issues and assist with audits
- Process parts orders and maintain communication with customers Requirements:
- Proven experience in hearth or similar technical environments
- G3 Gas License or equivalent certification required
- Robust computer proficiency, especially in CRM systems
- Experience with Microsoft Office tools
- Background in customer service or sales support Embrace your customer focus and technical skills in this vital role at Napoleon, enhancing user experiences in hearth solutions.

📌 Hearth Technical Consultant - Remote Role (Barrie)
🏢 Napoleon
📍 Barrie