Under general supervision, the House Person performs guests service needs, suite inspections, linen delivery and stocking, trash pick-up, guest room deliveries and cleaning tasks in public areas and other locations assigned in accordance with Company policies and procedures, federal, provincial, and local authority guidelines ensuring a clean, sanitary and inviting resort for all guests.

Responsibilities

- Represents Hilton Grand Vacations in a skilled manner at all times.
- Does a thorough job at pre-arrival inspections on suites to ensure Members and Guests receive the highest quality suites possible.
- Assists with carpet cleaning and deep cleaning of suites, as assigned.
- Maintains stock of laundry and storage areas; organized and clean.
- Assists with Pool & Hot Tub Maintenance as required.
- Provides assistance to guest requests or concerns, may require escalation to management.
- Completes all in-house laundry for the resort to include stock, deliver and gathering of linens.
- Assists in maintaining a safe work environment for all team members and guests through visual inspection of common area(s) during shift.
- Reports all maintenance deficiencies to the Engineering department providing work order submitted into the Synergy system. Written work orders where Synergy is unavailable.
- Maintains daily log of duties performed during the course of each shift.
- Provides assistance with minor maintenance repairs
- Assists with snow clearing as weather dictates
- Delivers items as required to guest suite per QA (Quality Assurance) standards.
- Picks up trash and ensures receptacles are clean at all times.




- Provides assistance as required to all members, owners and guests per QA standards.
- Cleans rooms on occasion when business volumes dictate.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Consistently practices and maintains the highest standards of professionalism when interacting with fellow team members, management, owners, members and prospects.
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork & Ownership.
- Completes all required Company training/compliance courses as assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other related duties as assigned.

Compensation: $19.49 - $20.07per hour. Eligible employees may receive a quarterly bonus if the property achieves established performance measures.

Qualifications

- Excellent customer service skills.
- Ability to take initiative and effectively adapt to changes.
- Recognizes an emergency situation and takes appropriate action.
- Able to establish and maintain a cooperative working relation.
- Able to use sound judgment; work independently, with minimal supervision.
- Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
- Performs well with frequent interruptions and/or distractions.
- The ability to consistently demonstrate and maintain the highest standards of professionalism when interacting with team members, management, members, owners, and guests.

📌 House Person (The Blue Mountains)
🏢 Hilton Grand Vacations
📍 The Blue Mountains