Inside Sales and Customer Service Specialist

Status: Permanent, Full‑Time

Reports to: Marketing Manager

Location: Delhi, Ontario

Salary: $65,000 – $80,000 (commensurate with experience)

Working Hours and Expectations

Normal business hours are 8:00 a.m. to 4:30 p.m., Monday to Friday. This is a full‑time, salaried role. Remote work is not an option. Employees are expected to be consistently available during core business hours and to devote the time necessary to meet their commitments to timely customer responses.

We do not define leadership by hours worked, but by results achieved, people developed, and values upheld. The role may require additional flexibility during peak periods, balanced by sound judgment and long‑term sustainability.

This position is best suited to individuals who take ownership of their responsibilities, manage their time with discipline, have a very strong attention to detail, enjoy problem solving, and take pride in following through to help customers land on an appropriate solution.

About Bluestreak Equipment Inc.

Founded in 2005, Bluestreak Equipment Inc. is a small but growing manufacturer of magnetic, mechanical, and sensor‑based sorting and cleaning solutions. We design, manufacture, and sell a broad range of high‑quality, well‑engineered premium products to customers around the world across many industries.

We focus on doing things properly. We are not trying to be flashy or trendy — we are building a company that lasts by earning trust, delivering consistent quality, and continuously improving how we operate.

Our culture is based on high customer service, personal responsibility, and long‑term thinking. We hire self‑motivated people, give them room to act, and expect them to fully own their work and results.

About the Position The Inside Sales and Customer Service Specialist has responsibility for a broad range of sales and customer service activities. Some responsibilities are owned directly by this role, while others are shared — this is a team environment where trust, accountability, and reliability matter.

This role offers meaningful variety and responsibility. You will be involved in global retail e‑commerce sales as well as dealer sales domestically and internationally. You will also have visibility into — and opportunities to contribute to — overall marketing strategy.

This is an inside sales and customer service position, responding to incoming customer questions, and inquiries and purchase orders, etc.





We are open to candidates at different career stages, provided they demonstrate discipline, curiosity, and a genuine commitment to building a career in sales and marketing, not simply holding a position.

Because we sell equipment, it is essential to understand the products we represent. A mechanical background is an asset, but it is more important to be willing to learn the product line thoroughly and take pride in knowing what you are selling and why it works.

Key Responsibilities

Sales Support

- Respond to sales inquiries by phone and email and provide product guidance.
- Manage in transit orders to ensure timely border clearance and delivery
- Provide quotes, assist customers, and process orders.
- Quote follow up.
- Order follow up and review requests.
- Represent Bluestreak professionally and knowledgeably to customers and partners

Marketing Systems and Optimization

- While others have primary ownership of website development, SEO, AI search optimization, PPC campaigns, Google Merchant Center, and Google Business Profiles, Tradeshow planning and execution, Dealer acquisition and management, Social media planning and management, you will be introduced to these systems and have opportunities to contribute, learn, and improve them over time

What Success Looks Like

- Your emails and phone calls are professional and demonstrate an empathy for the customer and you make an effort to see them get the best solution.
- Orders and quotes processed are accurate in all respects.
- Incoming calls and emails are dealt with promptly and thoroughly. If you don’t know, you ask, but you’re getting more knowledgeable and better in your responses all the time.
- Your workspace is highly organized. Everything is where it should be, neat, tidy, you know what’s happening, what’s left to do, you’re in control of your world!
- There’s always something more to do in this position and you know it and you’re driving the processes you own, not surfing social media waiting for the phone to ring, instead you’re checking on deliveries that look late, following up on quotes,



seeing how customers liked the product they got and requesting the complete the review requests that get sent to them etc.
- We’re getting more reviews and positive customer service reviews because of all you do.
- You are trusted internally as someone who follows through and improves what they touch
- You have a deep and thorough understanding of Bluestreak’s product line and can make correct product recommendations for customers quickly and accurately.
- Over time, you naturally take on greater responsibility as the business grows

Who Will Thrive in This Role This role is a good fit for someone who:

- Takes responsibility for outcomes, not just assigned tasks
- Enjoys learning and problem solving
- Can communicate complex ideas and products to others with no knowledge of the subject matter over email and on the phone
- Works well with ambiguity and enjoys building systems that last
- Thinks long‑term and values steady progress over quick wins
- Is naturally curious and motivated to deeply understand products and markets
- Does not require close supervision to maintain momentum and standards

Who This Role Is NOT For This role is likely not a valuable fit if you:

- Prefer narrowly defined duties and frequent direction
- Are primarily motivated by title, bonuses, or rapid promotion
- View sales and marketing, shipping as separate silos rather than a connected system
- Are uncomfortable being accountable for results you influence but do not fully control
- Have a hard time entering data accurately and finding errors
- Are uncomfortable speaking with strangers on the phone or making phone calls

A Final Note We believe the best companies are built over decades, not quarters. This role is designed for someone who wants to contribute meaningfully, develop judgment over time, and be proud of the systems, relationships, and results they help build.

Pay: $65,000.00-$80,000.00 per year

Benefits

- Casual dress
- Dental care
- Extended health care
- Life insurance
- In office parking

Ability to commute/relocate:
- Norfolk County, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):
- Please write one or two small paragraphs explaining what effect Donald Trumps trade policy will have on the USA long term.

Education:
- Bachelor's Degree (preferred)

Experience:
- Microsoft Office: 5 years (preferred)
- Quickbooks : 2 years (preferred)

Language:
- English (required)

Work Location: In person

📌 Inside Sales and Customer Service Specialist (Norfolk County)
🏢 Bluestreak Equipment
📍 Norfolk County