We are seeking an experienced and organized Lead Dental Receptionist to join our team! The ideal candidate will have a strong background in dental administration, excellent communication skills, and the ability to take initiative in a fast-paced clinical environment.

As the Lead Receptionist, you will play a key role in ensuring the smooth day-to-day operation of the front desk while providing exceptional patient service and supporting the administrative team.

Key Responsibilities

- Oversee daily front desk operations and ensure efficient patient flow.
- Greet patients warmly and provide an exceptional patient experience.
- Manage appointment scheduling, confirmations, cancellations, and recalls.
- Handle patient inquiries, phone calls, and correspondence professionally.
- Process insurance claims, predeterminations, and patient payments.
- Verify insurance coverage and explain treatment estimates to patients.
- Coordinate with dentists, hygienists, and clinical staff to maintain an organized schedule.
- Support and guide front desk team members as needed.
- Assist with administrative tasks, reporting, and daily office procedures.
- Ensure patient records are accurate, up to date, and handled confidentially.

Qualifications




- Previous experience working as a dental receptionist is required.
- Previous leadership or senior administrative experience is considered an asset.
- Robust knowledge of dental terminology, insurance processing, and treatment coordination.
- Experience with dental practice management software.
- Excellent organizational and multitasking abilities.
- Strong interpersonal and communication skills.
- A professional, friendly, and patient-focused attitude.
- Ability to work independently and take initiative.

What We Offer
- Competitive compensation based on experience.
- A supportive and collaborative team environment.
- Opportunities for professional growth and development.
- A rewarding role in a patient-focused dental practice.

If you are an experienced dental receptionist ready to take the next step in your career, we would love to hear from you! Please submit your resume for consideration.

Pay: $23.00-$25.00 per hour

Expected hours: 40.0 per week

Benefits

- Dental care
- On-site parking

Application question(s):
- Do you have experience as a dental receptionist?

Work Location: In person

📌 Lead Receptionist (St. Catharines)
🏢 The Tooth Corner
📍 St. Catharines