Smilegate West Inc. is the North and South American publisher of its parent company Smilegate, headquartered in South Korea. The Company specializes in Free-to-Play online games such as CrossFire. Founded in 2006 with a goal of becoming a leading publisher and digital media distributor of online video games, the Company is built on the principle that online, community-based video games offer unique and compelling gaming experiences with untapped mass market potential and wide social appeal.

The Toronto office employs a staff of widely-talented and culturally diverse employees, led by an experienced and imaginative management team. In publishing CrossFire, one of the most played online FPS games worldwide, with over 6 million concurrent users and 500 million registered players, currently available in 80 countries including China, Vietnam, North & South America, and Europe, Smilegate West Inc. continues to deliver the highest quality free-to-play game experience through its proprietary gaming portals, Z8Games.

For more information about the company and its current product offerings, please visit www.smilegatewest.com and www.z8games.com.

Position Summary The Korean Localization Specialist supports the Live Operations team by coordinating and assisting with projects and providing translation and localization support.

Please note

- This job post is for a current vacancy.
- This position is a contract role, with the possibility of extension.
- This is a hybrid position, with 3 days in office (Tues-Thurs) and 2 days work from home (Mon & Fri) until further notice.
- If you do not answer all screening questions asked when applying, your application may not be considered.

Position Responsibilities

Project Coordination

- Coordinate and support cross-functional projects across various teams.
- Manage SNS channels and community platforms, including Discord operations.
- Prepare and share weekly reports on project status, community trends, and key insights
- Communicate with internal and external stakeholders to ensure smooth project execution.
- Track progress, timelines, and deliverables across assigned projects.

Translation and Localization





- Assist the Live Operations team in all tasks related to translating documents, including emails, design documents, slide presentations, etc.
- Assist the Live Operations team with external communications and interactions; maintain positive relationships with all stakeholders.
- Ensure that all communications remain culturally acceptable, as to promote growth between internal and external partnerships.
- Assist other teams with day-to-day tasks to ensure that all projects remain on schedule.
- Assist top management in writing reports and related tasks

Relationships

- Live Operations team
- Management team

Culture

- Fast paced environment with constant pressure
- Friendly environment whereby colleagues are helpful and collaborative
- Multiple priorities at any given time requiring a high-level of organization and time management

Position Outcomes/Objectives & Standards of Performance 1. Localization requests are handled in a timely and accurate manner

Regular sampling and evaluation done by PMs and/or managers of present and past requests to confirm quality of documentation.

2. Tasks delegated by the AP or other team members are completed in a timely manner while maintaining high quality of work.

Feedback from team members are positive regarding the task.

3. Reporting and internal communication is efficient and of high quality.

Information is collected and shared with the team in an efficient and effective manner.

4. Incumbent demonstrates behaviours aligned with the organization’s values, vision and mission statement.

Feedback from stakeholders and team members confirms that incumbent consistently demonstrates actions aligned with company’s values.

5.



Report writing assignments are completed in a timely manner while maintaining a high quality for work and attention to detail.

Feedback from management confirms that the report is of high quality and accurate.

Required Behaviour, Skills, and Knowledge

- Bilingual (professional) fluency in Korean and English (written and verbal);
- Basic understanding of computer hardware/software; technically proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook);
- Strong organizational and time management skills;
- Able to interpret and empathize with stakeholder needs;
- Team oriented with exceptional interpersonal skills;
- Ability to actively respond to issues and provide quick, timely resolution;
- This position may require occasional evening work due to collaboration with the Korea headquarters;
- 1 to 2 years of previous localization experience a strong asset;
- Previous gaming industry experience is a strong asset;
- Previous experience with data analysis and drafting periodic reports;
- Previous experience assisting voice recording (production) projects a strong asset but not required
- Passion for on-line gaming is a strong asset;
- Fluency in other languages a robust asset;
- Availability to work overtime (paid) is an asset.

Smilegate West, Inc. is an equal opportunity employer committed to diversity and inclusion. Smilegate West, Inc. will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please contact Human Resources. We thank all applicants for their interest in Smilegate West, however only those eligible to work in Ontario with a valid work permit and selected for an interview will be contacted.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits

- Casual dress
- Company events
- Flexible schedule

Ability to commute/relocate:
- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):
- Please tell us your favorite video game(s) and explain why you enjoy the game(s).

Language:
- Korean (required)

Work Location: Hybrid remote in Toronto, ON

📌 Localization Specialist (Korean) (Toronto)
🏢 Smilegate West
📍 Toronto