We are a leading facial cosmetic surgery clinic in Ottawa, specializing in advanced facial plastic and reconstructive procedures. Our practice is patient-focused, precise, and committed to excellence.

We are seeking a highly organized and proactive Office Manager to oversee daily operations within our office environment. The ideal candidate will possess solid leadership skills, excellent communication abilities, and a comprehensive background in administrative functions.

This role is vital in ensuring smooth workflow, maintaining office efficiency, and supporting team development. The Office Manager will be responsible for supervising staff, managing vendor relationships, and handling essential administrative tasks and multi-line phone systems.

Responsibilities

- Responsible for payroll, KPI tracking, coordination with bookkeeper, HR, and day-to-day operations of a busy medical office
- Manage scheduling, calendars, and patient flow
- Supervise and support front-desk and administrative staff
- Maintain a high standard of patient service and professionalism
- Oversee payroll for clinic staff, including tracking hours, processing payments, and coordinating with the accountant.
- Oversee internal financial tracking and prepare accurate information for the bookkeeper and accountant
- No insurance billing required.
- Track and report key performance indicators (KPIs) related to operations, scheduling, and office performance
- Oversee scheduling, patient communications, and follow-ups.
- Maintain clinic policies, procedures, and compliance with safety standards.
- Lead and support administrative staff to optimize efficiency.
- Assist with HR tasks such as onboarding, training,



and team coordination.
- Support onboarding, training, and performance of administrative staff
- Identify workflow improvements and operational efficiencies
- Liaise with vendors, suppliers, and external partners

Qualifications

- 3+ years of experience as an Office Manager
- Experience in a medical, dental, or healthcare office preferred but not required
- Strong organizational and multitasking skills.
- Excellent written and verbal communication skills.
- Proficiency with office software including payroll (Microsoft Office, scheduling software, EMR systems a plus).
- Detail-oriented, proactive, and capable of working independently.
- Experience with payroll management and clinic financial reporting is an asset.

Why Join Us

- Work in a respected Ottawa-based cosmetic surgery practice.
- Supportive, collaborative, and patient-centered team environment.
- Opportunity to contribute to clinic growth and operations.
- Competitive salary and benefits.
- This position offers an opportunity to contribute significantly to the organization’s success while developing your leadership capabilities within a dynamic work environment.

How to Apply Submit your resume and a brief cover letter highlighting your relevant experience and why you are a great fit for our clinic. We thank all applicants for their interest; only candidates selected for an interview will be contacted.

Job Type: Full-time

Pay: $35.80-$40.00 per hour

Benefits

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount

Experience:
- office manager: 3 years (preferred)
- processing payroll: 3 years (preferred)

Work Location: In person

📌 Medical Office Manager/Practice Manager (Cosmetic Surgery Clinic) (Ottawa)
🏢 HMD
📍 Ottawa