Job Summary

We are seeking a dynamic and detail-oriented Medical Office Assistant to join our healthcare team. In this vital role, you will serve as the first point of contact for patients and visitors, ensuring a smooth and welcoming experience.

Your responsibilities will include managing patient appointments, maintaining accurate medical records, and supporting with administrative tasks. The ideal candidate is energetic, highly organized, and possesses excellent communication skills to thrive in a fast-paced medical environment. Candidates with medical office or healthcare experience is preferred (International Medical Graduates, Nurses etc.)

Responsibilities

- Greet patients and visitors warmly, providing exceptional front desk service and assistance
- Schedule, confirm, and manage patient appointments efficiently using electronic medical records systems
- Verify insurance information and process billing or payments accurately
- Maintain and update patient records with precision, ensuring compliance with privacy regulations
- Answer multi-line phone systems promptly, directing calls appropriately and taking detailed messages
- Support the physician with day-to-day operation of the clinic
- Chaperone certain patient examinations when required




- Handle administrative duties such as data entry, filing, and correspondence to keep the office organized and effective

Skills

- Proficiency in electronic medical records (EMR) systems such as Epic or Dentrix is essential for managing patient information effectively
- Strong knowledge of medical terminology to accurately document patient interactions and procedures
- Experience with dental office software like Dentrix is a plus for dental practice settings
- Previous dental receptionist or medical office experience demonstrating familiarity with front desk operations
- Excellent communication skills for interacting professionally with patients, staff, and external providers
- Ability to handle multi-line phone systems confidently while maintaining a friendly demeanor
- Demonstrated organizational skills with attention to detail in managing schedules, records, and administrative tasks

Join us in delivering outstanding healthcare experiences! This paid position offers an opportunity to develop your administrative expertise within a supportive team dedicated to patient care excellence.

Pay: $18.00-$23.00 per hour

Expected hours: 14.0 per week

Work Location: In person

📌 Medical Office Assistant/Receptionist (Waterloo)
🏢 OVIE IKOGHO MEDICINE PROFESSIONAL
📍 Waterloo