Elevate customer success at Heidi by managing mid-market healthcare clients as a Customer Success Manager. Oversee strategy and foster relationships across diverse accounts. As a key hire at Heidi, you’ll take on the role of Customer Success Manager with a focus on 20-30 mid-market healthcare accounts, requiring 3-5 years of relevant experience.

Your responsibilities include designing success plans, ensuring solid customer relationships, and leading initiatives that drive organizational change. Success in this role ensures high adoption rates and customer retention. Key Responsibilities:

- Design and implement tailored customer success plans
- Build strong multi-stakeholder relationships
- Lead pilots with clear objectives and timelines
- Utilize analytics to inform customer strategies
- Manage renewals and explore growth opportunities Requirements:
- 3-5 years in customer success or account management
- Proven ability to cultivate relationships with stakeholders
- Strong analytical capabilities for strategic decisions
- Successful track record in managing renewals and expansions
- Excellent communication skills for diverse audiences Your leadership will play a critical role in improving healthcare experiences at Heidi.

📌 Mid-Market Customer Success Manager Role (Vancouver)
🏢 heidihealth.com.au
📍 Vancouver