Contribute to Plusgrade's mission as a Technical Customer Support Specialist in Montreal. Focus on resolving intricate technical challenges faced by hospitality partners using AI and structured methodologies. In this hybrid position, you will take charge of various technical issues, ensuring partners receive support from go-live onward.

You will delve into troubleshooting complex problems involving data mapping and configurations, all while working with diverse teams to achieve resolutions. Your ability to create actionable documentation from recurring support issues will drive sustainability in operations. Key Responsibilities:

- Own technical inquiries through to resolution
- Investigate complex integration and data-related issues




- Work with Product and Engineering teams for support
- Generate documentation and playbooks from support experiences
- Use AI tools to streamline troubleshooting processes Requirements:
- Familiarity with APIs and configuration tools
- Excellent problem-solving and communication skills
- Aptitude for managing multiple tasks simultaneously
- Insightful about when to escalate issues
- Experience in creating AI-enhanced workflows Join Plusgrade to leverage your technical skills and support the evolution of travel technology.

📌 Montreal Technical Customer Support Specialist Position
🏢 Plusgrade
📍 Montreal