Working Title: Multifamily Systems & Operations Lead

Job Class: Management Analyst 4

Agency: Housing Finance Agency

- Job ID: 97326
- Location: St. Paul
- Telework Eligible: Yes
- Full/Part Time: Full-Time
- Regular/Temporary: Unlimited
- Who May Apply: Open to all qualified job seekers
- Date Posted: 09/29/2026
- Closing Date: 10/13/2026
- Division/Unit: MF Housing Prog Infrastructure
- Work Shift/Work Hours: Day Shift
- Days of Work: Monday - Friday
- Travel Required: No
- Salary Range: $34.07 - $50.53 / hourly; $71,138 - $105,506 / annually
- Classified Status: Classified
- Supervisor: Emily Fulton-Foley
- Bargaining Unit/Union: 214 - MAPE
- FLSA Status: Nonexempt
- Designated in Connect 700 Program for Applicants with Disabilities: Yes

Eligibility To Bid MAPE: You must be in the same job class as this posting, but within a different work unit and must be a permanent classified employee, and not on probation.

- Telework is available per the State of Minnesota policy.
- Candidates residing in Minnesota within 50 miles of our St Paul office may be eligible to telework up to 50%.
- Candidates residing in Minnesota and more than 50 miles from our office may be eligible to telework more than 50%.
- Candidates residing in Wisconsin within 50 miles of our office may be eligible to telework up to 50%.
- Candidates who do not reside in Minnesota or within 50 miles of the office in Wisconsin are not eligible to be hired, unless planning to relocate within 50 miles of the office.

The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. Minnesota Housing is hiring! We’re a mission-focused financial institution looking for a System and Operations Lead who will support leadership in Multifamily’s system-aligned operational work, ensuring that technology configurations, workflows, and documentation accurately support program administration. The person in this role translates complex system behavior into clear guidance, supports staff through change, and builds shared understanding across diverse audiences making it ideal for someone who enjoys problem solving, innovation, and helping people successfully adopt new tools and processes.

The role requires a candidate with both deep technical/system understanding and exceptional communication, collaboration, and change-leadership skills.

Essential Job Duties

- Lead project and change management for division-wide system, workflow, and operational initiatives, communicating clearly across technical and non-technical audiences.
- Serve as Multifamily’s Salesforce subject matter expert, documenting and explaining configuration logic in a way that builds shared understanding.
- Coordinate operational components of annual funding cycles, ensuring workflows, configuration, and documentation reflect accurate system behavior and user needs.
- Develop and deliver training and user guidance that supports staff adoption and confidence, using empathy, clarity, and strong communication skills.
- Maintain divisional documentation (guides, templates, timelines, scoring documentation) that is accessible, consistent, and easy for wide-ranging audiences to understand.
- Partner with MA2 and MA3 analysts to solve system problems, innovate workflow improvements, and ensure aligned execution across operational and technical tasks.
- Validate and test system behavior, identifying issues, recommending solutions, and communicating impacts to stakeholders.
- Perform other duties as assigned.

Minimum Qualifications To be qualified for and considered for this position, applicants must meet all of the minimum qualifications listed below. Ensure that your resume contains descriptions of your work experiences sufficient for comparison against the requirements stated below and indicate the beginning and ending month and year for each job held.



Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.

- Three (3) years of experience in project management, change management, or business analysis sufficient to lead system-aligned workflow, documentation, and operational initiatives across the Multifamily Division.
- A Bachelor’s degree in Business Management, Supply Chain Management, may substitute for 12 months of experience – or – a Master’s degree in the listed fields may substitute for 18 months of experience

- Demonstrated experience working with complex systems, workflows, or databases, including the ability to perform business analysis such as gathering requirements, documenting workflows, assessing impacts, translating operational needs into clear system or process specifications, and understanding how system changes move through testing and the software development lifecycle.
- One (1) year of experience with Salesforce configuration or administration supporting business workflows or processes.
- Demonstrated ability to identify workflow or system issues and propose clear, creative, and actionable solutions that improve accuracy, efficiency, or user experience.
- Strong interpersonal, facilitation, and written communication skills, including the ability to explain technical or workflow information clearly to both technical and non-technical audiences and support change adoption and training needs.
- Demonstrated ability to support user adoption of systems or workflows, including gathering feedback, troubleshooting issues, and providing user guidance such as training or office hours.
- Experience leading system-related or workflow-related initiatives that required coordination across multiple stakeholder groups, including anticipating issues and maintaining organized, calm problem-solving approaches.

Preferred Qualifications

- Experience synthesizing policy, program requirements, technical system behavior and communicating configuration logic or workflow impacts clearly to business stakeholders and technical teams.
- Formal change-management training (Prosci or equivalent) with demonstrated application of structured methodologies in complex, cross-divisional system, workflow, or program transitions.
- Experience supporting affordable housing lending or rental housing program administration, including Multifamily underwriting, compliance, or administration of funding cycles, with experience engaging program staff or external applicants to ensure workflows meet business needs.
- Demonstrated ability to build user adoption through structured training, coaching, office hours, or readiness strategies tailored to both business users and external partners.
- Demonstrated cultural competency and commitment to equity, with experience integrating cultural considerations into system and process design and ensuring data practices support equitable program delivery and decision-making.

Physical Requirements Requires moving office items such as file folders and small office tools. A certain amount of walking and standing is often necessary in carrying out job duties.

Additional Requirements

This position requires successful completion of the following:

- Reference Checks.
- Job related background checks.
- Conflict of Interest Disclosure.

How To Apply Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at (phone hidden) or email [email protected]. For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about this position, contact Human Resources at [email protected] or (phone hidden).





To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Human Resources at [email protected].

About Housing Finance Agency

At Minnesota Housing, we know that affordable housing is an essential part of Minnesota’s infrastructure. When you work here, you’re helping to build stronger communities. We have a national reputation as one of the finest housing finance agencies in the country.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

- A sense of purpose in their work
- Connection with their coworkers and communities
- Opportunities for personal and skilled growth

Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your Benefits May Include

- Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
- Diabetes care
- Dental and orthodontic care for adults and children

- 6 weeks paid leave for parents of newborn or newly adopted children
- Pension plan that provides income when you retire (after working at least three years)
- Employer paid life insurance to provide support for your family in the event of death
- Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
- Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being

Support To Help You Reach Your Career Goals

- Training, classes, and professional development
- Student Loan Reimbursement (pilot program)
- Tuition Assistance Program
- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) For Work/life Support

- A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
- Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
- Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal prospect, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at (phone hidden) or email [email protected] and let us know the support you need.

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