Enhance your career at Fairmont Chateau Laurier as a Bilingual Night Royal Service Agent. Focus on providing exceptional service and operational support during night shifts. This part time position is critical for maintaining guest satisfaction through effective communication and prompt assistance.

You will be responsible for managing calls, assisting guests with information, and executing in-room dining orders. Ideal candidates will possess a strong service mindset and adaptability in emergency situations. Key Responsibilities:

- Manage incoming calls and guest requests efficiently
- Coordinate in-room dining and dining reservations
- Maintain guestroom telephones in working order
- Execute wake-up call programming for guests
- Comply with health and safety standards Requirements:
- Must be available for overnight shifts
- Proficient in English and French
- Previous related experience in hospitality
- Must hold Smart Serve certificate
- Strong typing skills with a minimum speed of 40 words per min Deliver top-tier service and represent Fairmont's commitment to excellence in hospitality.

📌 Night Royal Service Agent - Bilingual Role (Ottawa)
🏢 AccorHotel
📍 Ottawa