Operations Supervisor

Dental Clinics Van Isle Smiles | Nanaimo & Ladysmith, BC

Full-time | On-site across two locations

Salary: up to $65,000 per year

Reports to: Director of Operations

Relocation assistance available | Position available immediately

About the Role

Do you enjoy being where the work is happening—checking that the day is ready, helping people get organized and sorting out the problems that come up along the way?

We are looking for an Operations Supervisor who enjoys being out in the clinics and involved with the team. You notice when something needs attention, speak with the right people and stay with it until it is handled. You are approachable, practical and happy to pitch in.

Your day might include checking clinic readiness, arranging staffing coverage, meeting a maintenance technician, following up on supplies and helping a colleague work through an operational problem. You will use our systems to track tasks and communicate, while staying connected to what is happening on the floor.

Working closely with our Director of Operations, you will turn agreed priorities into action. The Director sets priorities and helps resolve competing requests. The reward is seeing a busy day come together and knowing your colleagues can count on you.

About Van Isle Smiles Van Isle Smiles brings together Nanaimo Smiles and Ladysmith Smiles, two modern dental clinics privately owned by Dr. Nadia Stymiest. We are an independent local practice, not part of a corporate dental chain. Dr. Nadia cares for patients here alongside our team.

We believe looking after patients starts with looking after our people. We take our work seriously and make room for laughter, different personalities and learning something new. Ladysmith Smiles received Platinum in the Dental Clinic category of CommunityVotes Cowichan Valley 2026.

What You Will Do

Get the clinics ready for the day

- Walk through the clinic, check readiness and follow up on opening and closing tasks.
- Check staffing coverage and respond to call-outs,



absences and schedule changes.
- Arrange coverage between clinics using established staffing guidelines.
- Check in with scheduling and clinical teams about what needs attention that day.

Be present and support the team

- Be visible and approachable, check in with staff and help remove obstacles to their work.
- Give clear direction and follow up respectfully on commitments, attendance and punctuality.
- When a task is falling behind, help identify the obstacle and agree on the next step.
- Help new staff settle in and coordinate their assigned training.
- Refer formal employee matters to the Director of Operations.

Get practical problems sorted

- Arrange the right help for maintenance, cleaning, security, equipment and technology issues.
- Meet service technicians, follow up on repairs and check that reported problems are fixed.
- Follow up on missing supplies or deliveries and help keep the clinics properly equipped.
- Track outstanding issues and keep the Director informed when a decision is needed.

Help good routines stick

- Show staff how to follow agreed procedures and explain approved changes.
- Put assigned improvements into practice and check that they work day to day.
- Flag unclear instructions and recurring problems as we strengthen our procedures.
- Keep both clinic teams informed and bring competing priorities to the Director.

Clinical decisions, strategy, budget approvals and formal employment decisions remain with leadership. Our scheduling team handles complex patient scheduling and treatment coordination.

What You Bring

- Supervisory or operational experience in healthcare, hospitality, retail,



professional services or another busy environment.
- An observant, practical approach and the habit of following work through.
- An approachable manner and confidence giving clear, respectful direction.
- Good judgment about what you can sort out and when to ask for help.
- Enjoyment of an active working day and the ability to stay calm when plans change.
- Comfort learning software and keeping clear task records while staying involved with the team.
- The ability to work on site at both our Nanaimo and Ladysmith clinics.

Dental experience is welcome but not required. We will teach you our workflows, including Open Dental and Slack. These tools help you track work and coordinate with on-site and remote colleagues. What We Offer

- A salary of up to $65,000 per year.
- Relocation assistance for a suitable candidate.
- Training in our dental workplace, with support as you learn the role.
- Close collaboration with our Director of Operations in a practice with an involved owner.
- A practical role where you can contribute your ideas and become someone the team relies on.

What Success Looks Like The clinics are ready, staff know the plan and problems get attention early. Repairs and deliveries are followed up, and colleagues know they can find you when they need help.

The Director can trust you to carry out agreed priorities. You finish the day knowing what was resolved and what needs attention next.

How to Apply

Apply through Indeed with your résumé and a short introduction. Tell us about a time you stepped in to help a busy team or solved a practical problem.

You are welcome to share what makes you smile outside work, too. Shortlisted candidates will discuss a practical supervision scenario.

Pay: Up to $65,000.00 per year

Benefits

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Relocation assistance
- Vision care
- Wellness program

Work Location: In person

📌 Operations Supervisor (Nanaimo)
🏢 Vancouver Island Smiles
📍 Nanaimo