Do you want to work for a company that is rapidly growing and promotes from within?

Are you ready to be part of a team where your skills are valued, your creativity is encouraged, and your ideas help shape the future of the business?

Triton Canada Inc. is Canada's largest and fastest-growing provider of Criminal Background Checks. For over a decade, Triton has been a leader in pre-employment screening, providing organizations, government agencies, and individuals with access to the fastest and most robust background screening platform in Canada.

Role Description The OPP & Government Support provides front-line support for OPP and government-related programs. This role is primarily responsible for handling calls, emails, intake items, follow-ups, and service requests from OPP constituents, applicants, government applicants, and government users through approved service channels. This role supports the Police Innovations vertical by ensuring assigned OPP and government-related inquiries are handled accurately, professionally, discreetly, and within defined service timelines.

Regular duties:

OPP Constituent and Applicant Support

- Respond to assigned calls and emails from OPP constituents and applicants through approved service channels.
- Provide timely, accurate, and professional support related to OPP service questions, application status, intake requirements, next steps, and general process guidance.
- Maintain professionalism, discretion, patience, and accuracy when supporting constituents and applicants.
- Ensure assigned inquiries are progressed through to resolution or documented handoff.
- Escalate sensitive, urgent, complex, or out-of-scope issues with complete context.

Government Applicant and User Support

- Support government applicants and users with service, platform, workflow, application intake, and next-step questions as assigned.
- Respond to assigned GOV-related inquiries within defined service timelines.
- Assist with government user support, service navigation, and process guidance where within role scope.
- Identify incomplete information, unclear requests, system issues, user challenges, or workflow concerns and escalate where required.
- Follow approved workflows, templates, communication standards, privacy expectations, and escalation paths.

Intake, Follow-Up,



and Service Timeline Support

- Support assigned OPP, GOV, intake, follow-up, and service-related work within defined service timelines.
- Prioritize assigned calls, emails, intake items, support tasks, and follow-ups according to service timelines, urgency, and Coordinator direction.
- Monitor assigned requests and open items to ensure work continues moving toward completion.
- Complete follow-ups within expected timelines.
- Escalate risks before service timelines are missed.

Systems, Documentation, and Accuracy

- Use required daily systems, including the Triton portal, CRM, ticketing, internal workflow, case management, or other approved tools, to document work, update statuses, track ownership, and support follow-through.
- Ensure OPP, GOV, applicant, constituent, government-user, intake, and follow-up activity is documented accurately before work is considered complete.
- Maintain complete, professional, and traceable records that reflect Triton's service standards and expectations.
- Complete clear documented handoffs when work must move to another person or team.

Escalation and Issue Identification

- Escalate sensitive, complex, high-risk, urgent, or out-of-scope issues to the Coordinator or Manager with clear context and supporting details.
- Identify recurring OPP, GOV, applicant, constituent, government-user, system, process, or service trends that may require review.
- Coordinate with Processing, Applicant Experience, Client Experience, Product, or other internal teams where assigned OPP or government work requires cross-functional support.

Cross-Functional Support Within Police Innovations

- Support the Police Partnerships & Vendor Support stream when partner onboarding, vendor support, service demand, queue volume, or coverage needs require additional assistance.
- Assist with assigned police partner, vendor, onboarding, training coordination, launch support, hyper-care, aftercare,



or police-facing service tasks when directed by the Coordinator or Manager.
- Maintain flexibility to support the broader Police Innovations vertical while remaining primarily aligned to OPP & Government Support.

Required Qualifications

- Previous experience working in a high volume environment
- 2–3 years of customer service experience
- Experience handling sensitive and confidential customer information
- Experience using customer service software, such as CRM or ticketing systems
- Fluency in English; French is an asset

Who You Are

- Passionate working in a cross functional and client driven environment
- Detail-oriented with exceptional organizational skills.
- Comfortable managing multiple projects simultaneously while meeting deadlines.
- Self-motivated and able to work independently.
- Strong communicator with excellent written and verbal communication skills.
- Collaborative, positive, and excited to contribute to a growing organization.

Why Join Triton?

- Competitive total rewards package with salary starting at $45,000
- Career growth opportunities in a rapidly expanding organization
- Team-oriented and entrepreneurial culture
- Opportunity to make a direct impact on company growth
- Work with a leading Canadian technology platform
- A team that values creativity, innovation, and continuous improvement

Additional Information

At Triton, all applications submitted are reviewed in detail by our HR team. In certain aspects of the hiring process artificial intelligence (AI) tools may be used, specifically for screening and assessments. These tools support our team and are used to help bring relevant criteria to the foreground and do not replace human judgment.

We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

This role requires access to sensitive systems and data. Successful candidates must complete and pass applicable background and security screening checks as a condition of employment and system access.

We welcome applicants from all backgrounds and lived experiences. If you require an accommodation during the recruitment process, please let us know.

📌 OPP/GOV Representative (Toronto)
🏢 Triton Canada
📍 Toronto