We are a busy, patient-focused orthodontic practice looking for a high-performing Orthodontic Treatment Coordinator with strong customer service and sales skills to join our team.

This role is ideal for someone who is confident, personable, results-driven, and skilled at building trust with patients and families. You will play an important role in guiding new patients through their consultation, presenting treatment and financial options clearly, and helping them feel confident moving forward with orthodontic treatment.

Responsibilities

- Welcome new patients and create an exceptional first impression
- Guide patients and families through the consultation and treatment-planning process
- Present orthodontic treatment plans with confidence, clarity, and enthusiasm
- Explain treatment fees, payment options, and financial arrangements
- Build rapport and trust with patients and families
- Address questions and concerns professionally and effectively
- Maintain a strong focus on case acceptance and treatment starts
- Follow up consistently with pending patients and help move cases forward
- Coordinate treatment starts, appointments, and follow-up visits
- Maintain accurate and detailed electronic patient records
- Work closely with the orthodontist, clinical team, and administrative team to provide a seamless patient experience
- Follow all PIPEDA requirements regarding patient confidentiality and privacy

What We’re Looking For
- Proven experience in sales and customer service
- Confident communicator with the ability to connect quickly with patients and families
- Results-driven with a strong focus on case acceptance and patient satisfaction




- Comfortable discussing fees and financial commitments
- Skilled at handling objections and communicating value
- Strong follow-up skills and the ability to take ownership of pending cases
- Highly organized, detail-oriented, reliable, and proactive
- Professional, positive, and team-oriented
- Excellent spoken and written English
- Canadian citizenship required
- Orthodontic or dental experience is an asset, but not required

What We Offer
- Competitive compensation based on experience
- Performance-based bonuses
- Supportive, team-oriented work environment
- Opportunity for growth within a well-established orthodontic practice
- Modern office with advanced orthodontic technology
- Company events
- On-site parking

We are looking for someone who genuinely enjoys working with people while also being motivated by results. The successful candidate will be warm and skilled, but also confident, persistent, and comfortable taking ownership of the new-patient journey from consultation through treatment start. Pay: $25.00-$34.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits

- Company events
- On-site parking

Ability to commute/relocate:
- Brampton, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):
- Briefly describe a situation where you successfully turned an undecided customer or client into a sale or commitment. What did you do?

Education:
- AEC / DEP or Skilled Trade Certificate (required)

Experience:
- sales: 1 year (required)

Language:
- English (required)

Location:
- Brampton, ON (required)

Work Location: In person

📌 Orthodontic Treatment Coordinator – Sales & Patient Experience (Brampton)
🏢 SmileWorks Orthodontics
📍 Brampton