GROW WITH US AND BE A PART OF ATLANTIC CANADA'S #1 TRAILER AND TRUCK TEAM!

NorthEast Truck and Trailer, part of Valley Group of Companies, is a proudly family-owned business since 1970. We are the largest truck & trailer team in Atlantic Canada, with 7 locations spread among New Brunswick, Nova Scotia, and Newfoundland. We value our reputation in the transportation industry and strive to exceed customer expectations with high-performing people, quality products, and services. We offer a dynamic, fast-paced work environment with opportunities for professional growth, recognition, and advancement.

Northeast Truck & Trailer is seeking a motivated and customer-focused Parts & Service Advisor to join our growing team at our Paradise (NL) location. This position plays a key role in supporting our customers by coordinating service repairs, sourcing parts, and ensuring a positive customer experience from start to finish.

Responsibilities and requirements:

- Greet customers and assess their parts and service requirements.
- Create and manage service work orders and repair estimates.
- Coordinate repair schedules with technicians and customers.
- Identify, source, and order parts for commercial trailers and related equipment.
- Maintain accurate records of parts inventory, service activities, and customer communications.
- Process warranty claims and assist with warranty administration.




- Provide customers with updates on repair status and completion timelines.
- Prepare invoices and ensure accurate billing for parts and labour.
- Support the Parts and Service Departments in achieving operational and customer service goals.
- Promote a safe and professional work environment.

Qualifications:

- Previous experience in a parts, service, or customer support role, preferably within the transportation, trucking, trailer, automotive, or heavy equipment industry.
- Strong customer service and communication skills.
- Excellent organizational and multitasking abilities.
- Mechanical aptitude and knowledge of commercial trailer components is considered an asset.
- Proficiency with computer systems and Microsoft Office applications.
- Ability to work effectively in a fast-paced environment.
- Valid driver's license.

Schedule:

- 8/9-hour shift
- Monday to Friday, Full-time
- Possible overtime

Benefits:

- Competitive compensation package

- Health and dental benefits
- Company match retirement savings program
- Ongoing training and career development opportunities

- Supportive team environment

- Opportunities for career advancement

- Child Care Subsidy
- Boot & Uniform Allowance
- We are accepting only candidates legally authorized to work in Canada

_ We would like to thank all those who apply; however, only those selected for an interview will be notified

📌 Parts & Service Advisor (Paradise)
🏢 North East Truck and Trailer Sales
📍 Paradise