Elevate patient care standards with Shoppers Drug Mart as a Patient Care Supervisor in Mississauga, Ontario. Oversee daily operations, coach the team, and ensure exceptional service delivery. This full-time role involves managing the PCS/PCC team's operations with a focus on customer service excellence and program compliance.

You will enhance team performance through diligent monitoring of key metrics, while ensuring alignment with business objectives. Your leadership will directly influence patient outcomes and satisfaction. Key Responsibilities:

- Monitor patient queues and allocate resources efficiently
- Oversee processes to align patient scheduling with service goals
- Achieve Service Level Agreements and Key Performance Indicators
- Lead daily team meetings and manage performance evaluations
- Support implementation of recent patient care programs Requirements:
- University degree required
- 3-5 years in healthcare or pharmaceutical roles
- Leadership experience in Customer Service or Call Centre
- Strong understanding of Specialty Pharmacy services
- Proven relationship-building skills across teams Lead the team at Shoppers Drug Mart to enhance patient care and support community health.

📌 Patient Care Supervisor at Shoppers Drug Mart (Mississauga)
🏢 Shoppers Drug Mart Specialty Health Network
📍 Mississauga