ABOUT US

Since 1954, CCI Ottawa has been dedicated to cultivating a vibrant and inclusive city where immigrants and refugees are supported, connected, and empowered. We are a full service settlement agency with multiple departments that offer a wide range of programs and services. Using a client-centred approach, we offer targeted case management.

We do needs assessments, support with official documents and paperwork, information and orientation sessions, crisis counselling, housing assistance, translation, language classes, and help navigating public services and agencies such as healthcare, the CRA, Service Ontario, and many others. In addition we offer programs that help newcomers become socially and economically connected, whether through sports, recreation, cultural activities, or job search and networking support. CCI also offers these services in a youth specific context.

Finally, CCI Ottawa operates 4 Transitional Housing Sites. Each site provides shelter, food, and wrap around services to support clients as they move into permanent accommodations.

This position reports to: RAP Program Manager

Employment status: Contract – December 21, 2026

Hourly rate: $30.69- $34.55/hr

Deadline date to apply: 5PM, October 4, 2026

Open to: Internal/External candidates

Location: 219 Argyle Ave

Job Summary

Under the direction of the RAP Program Manager, the RAP Counsellor will work closely with the RAP Coordinator to support the RAP and housing programs and activities to secure affordable accommodation for all newcomer clients, using a multidisciplinary case-management approach will provide the clients with a broad base of support and resources. The RAP Counsellor will perform other duties, as the organization and the program manager require.

Responsibilities

- Assess and respond to clients’ initial housing needs, and settlement and integration needs as required.
- Assist clients in finding suitable housing accommodations, including viewing housing options,



unit availability, rent negotiation, leases, rent payment, and others as needed.
- Meet and greet clients at the airport according to their flight schedule.
- Arrange appointments, assist and accompany clients, when needed.
- Liaise with RAP Officer at local Immigration for rent cheque payment, order of furniture, starter kit, and others as needed.
- Arrange client’s transportation “move in to & move out from” Reception House and other temporary locations.
- Facilitate RAP orientation, Housing workshops, and other basic educational workshops, and activities to orient clients to their new community, Canadian culture, and social norms.
- Conduct house briefing (meet & greet) with new arrival if needed in all temporary locations.
- Maintain a good working relationship with landlords and community services to secure permanent accommodation for clients and integration.
- Maintain an up-to-date list of affordable housing inventory.
- Liaise and advocate for clients with community service providers and suppliers regarding clients’ needs (furniture delivery, date of moving, documentation, etc.)
- Assist in application for housing subsidies and subsidized housing if needed.
- Accompany the client when moving out of the Reception House and other temporary locations to ensure a smooth transition to their permanent accommodation and new community.
- Perform in-person follow-ups with clients and landlords, at the office, by phone, and/or through home visits to evaluate client progress/needs and to ensure housing retention.




- Maintain accurate service records and program documentation.
- Provide activity reports and statistical information as required.
- Participate in meetings and activities that promote understanding of newcomers.
- Work collaboratively with volunteers and staff, including other housing workers, to ensure efficient and effective CCI events and activities management.
- Other duties as assigned by the manager.

Qualifications
- Post-secondary education in a related field, or an equivalent combination of education and experience.
- Good knowledge of the Settlement sector and work with refugees
- Experience assessing client needs to provide appropriate service and referrals.
- Experience facilitating groups and workshops.
- Skilled at de-escalation, negotiation, and conflict resolution.
- Excellent organizational skills and the ability to set priorities and meet deadlines.
- Ability to function in a multidisciplinary, culturally diverse workplace.
- Proficiency with computer applications including Microsoft Office Suite and social media platforms.
- Fluency in English is required. Fluency in other languages is an asset.

All internal applicants must inform their supervisor of their intention to apply for the position. Cover letter and resume must be submitted by 5PM, October 4, 2026. Applications will only be accepted electronically. Only candidates selected for an interview will be contacted.

The Catholic Centre for Immigrants (CCI) is committed to being an equal prospect employer.

Please advise in advance if you require any accommodation during the application or selection process. CCI is committed to employment equity and encourages candidates to self-identify as visible minorities; people from culturally diverse backgrounds; people of all gender identities and sexual orientations; Indigenous peoples; and persons with disabilities.

Pay: $30.69-$34.55 per hour

Work Location: Hybrid remote in Ottawa, ON K2P 2H4

📌 RAP Counsellor (Ottawa)
🏢 Catholic Centre for Immigrants
📍 Ottawa