Charlesglen Toyota – Alberta’s Celebration Destination is family-owned and operated and one of Calgary’s largest Toyota dealerships. We’re looking for a friendly, organized and professional Service Receptionist to join our team.

As one of the first points of contact for our Service Department, you’ll play an key role in making sure customers feel welcomed and get connected to the right person quickly. You’ll manage incoming calls and inquiries, support customers and the Service team, and help keep communication flowing smoothly throughout a busy department.

You do not need previous automotive experience to be successful in this role. If you have strong customer service skills, are comfortable handling a busy phone line, and can stay organized when several things are happening at once, we’d like to hear from you.

WHAT WE OFFER!

- Company-paid benefit plan including extended health, dental, vision care and Employee Assistance Program
- RRSP matching
- On-site café with reasonably priced food
- Free lunch on Saturdays when working
- Employee discounts on parts, service and vehicles (conditions apply)
- A consistent five-day schedule
- A supportive, team-oriented environment
- An opportunity to learn the automotive industry and grow within Charlesglen Toyota and G3 Auto Group

SCHEDULE: Our dealership is open Monday through Saturday. The schedule for this position is:

- Tuesday to Friday | 9:00 a.m. – 6:00 p.m.
- Saturday | 8:00 a.m. – 3:00 p.m.

WHAT YOU GET TO DO! Reporting to the Service Manager, you’ll provide front-line customer service and administrative support to our busy Service Department.

- Answer incoming Service Department calls in a friendly and professional manner




- Listen to customer inquiries and connect customers with the appropriate person or department
- Greet customers and help create a welcoming, positive experience
- Take clear and accurate messages and ensure they reach the appropriate team member
- Respond to general customer questions and provide information within the scope of the role
- Help manage incoming customer traffic and inquiries during busy periods
- Support Service Advisors and other Service team members with day-to-day administrative needs
- Maintain an organized and professional reception area
- Accurately enter and update customer information in dealership systems
- Communicate effectively with customers and employees by phone, email and in person
- Prioritize multiple requests while ensuring customers receive timely attention
- Assist with other Service Department administrative duties as required

WHAT YOU BRING TO US: We’re looking for someone who genuinely enjoys helping people and can bring organization and calm to a busy customer-facing environment.

- Previous reception, administrative or customer service experience is an asset
- Excellent telephone manner and strong verbal communication skills
- Friendly, professional and comfortable interacting with a wide variety of customers
- Strong organizational skills and attention to detail




- Ability to prioritize and manage a high volume of calls and requests
- Comfortable working in a busy environment with frequent interruptions
- Reliable with strong follow-through
- Comfortable using computers, email and learning new systems
- Ability to work collaboratively as part of a team
- Positive attitude and willingness to learn
- Automotive or dealership experience is an asset, but is not required
- High school diploma or equivalent

If you’re an experienced receptionist or customer service professional who enjoys helping people, staying organized and being part of a busy team, this could be a great fit. You don’t need automotive experience to get started. Bring us your customer service skills, professionalism and willingness to learn, and we’ll help you learn the dealership environment.

Apply today to join the Charlesglen Toyota Service team.

G3 Auto Group is committed to providing equal employment opportunities to all individuals, regardless of race, colour, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We value diversity and believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace.

We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, advantages, and disciplinary actions.

📌 Receptionist - Service (Calgary)
🏢 Charlesglen Toyota
📍 Calgary