Please apply only if you meet the required qualifications. This position requires direct experience providing support to women experiencing substance use, mental health concerns, trauma, and other complex needs within a community social services or residential setting.

Job Title: Residential Support Worker

Status: Full-Time

Program: Marigold House

Location: Brampton

Hourly Rate: $25.21 - $26.75

Hours: 40 Hours weekly

Schedule: Rotating Shifts

EFry Hope and Help for Women provides trauma-informed, inclusive and gender-responsive programs and services to support women and girls at risk or involved in the legal system in building stable lives.

We are recruiting two (2) full-time Residential Caseworkers for Marigold House. The Residential caseworkers are responsible for the monitoring and management of clients within the house, and to provide individual and group sessions to stabilize women’s condition. The Caseworkers assist women to develop individualized recovery and relapse prevention plans to support program participants to strengthen their abstinence focused lifestyle and return to their community lives full-time. Treatment goals may vary and require different levels of support and programming, resulting in some flexibility in length of stay.

Reports to the Program Supervisor. Must be available to work on a rotating shift schedule.

KEY RESPONSIBILITIES:

1. Intake clients, prepare detailed case histories to support service planning for the client’s goals.
2. Monitor clients and the facility to maintain safety for all, maintain a stable environment, and respond quickly when needs or risks arise.
3. Provides clients with supportive housing needs, basic life-skills coaching and behaviour-management support; facilitates physical, recreational, social, and educational activities; serves as a positive role model; and plans, prepares,



and leads psycho-educational meetings and one-to-one support sessions to help clients set goals and work toward achieving them.
4. Provides clients with emotional support and constructive feedback and assists them in building the skills and confidence needed for successful integration and healthy functioning in the community.
5. Completes required client and program reports and statistics, ensuring all documentation is accurate, thorough, and up to date.
6. Identifies community-based supports that meet clients’ needs, and builds effective working relationships with agencies, professionals, government partners, landlords and community organizations.
7. Actively oversees daily residence operations by checking cleaning equipment, addressing indoor and outdoor maintenance needs, managing inventory, and coordinating food services to ensure consistent quality, safety, and readiness across the facility.
8. Performs light housekeeping tasks, contributes to planning the meal schedule, and assists with meal preparation and food-inventory management as needed.
9. Maintains up-to-date knowledge of community resources that support clients’ needs and provides liaison, education, and advocacy with community agencies, professionals, and neighbours on issues affecting clients.
10. Performs other related duties as required.

QUALIFICATIONS

- Two-year post-secondary education, in a related human/social service field or the equivalent combination of education and experience is required for this position.




- Previous two years’ experience in a similar environment in the community social services sector with a demonstrated working knowledge of issues related to gender differences, substance use, and related issues.
- Knowledge of legislation policies and procedures pertaining to areas such as Income Assistance, and the Landlord Tenants Act.

MANDATORY JOB REQUIREMENTS:

- Satisfactory Criminal Record Review (Vulnerable Sector Check)
- Standard First Aid / CPR certification
- Evidence of a Tuberculosis Test in compliance with the TB Control Program
- Minimum of two doses of a COVID‑19 vaccine required as a condition of employment.
- Ability to lift 30 pounds
- Doctors note of fitness to perform the duties of the job

EFry Hope and Help for Women is an equal opportunity employer and is committed to building a diverse workforce representative of those we serve. We strongly encourage applicants that represent those we serve and welcome applicants with non-traditional educational backgrounds and field experience. We are committed to a selection process and work environment that is inclusive and barrier-free. We encourage applicants to self-identify if they wish to do so. This position is for an existing vacancy. The use of AI would not be used in screening applications.

We thank all applicants for their interest in this opportunity; however, only those selected for an interview will be contacted.

Pay: $25.21-$26.75 per hour

Expected hours: 40.0 per week

Advantages

- Casual dress
- Dental care
- Extended health care
- Paid time off
- Vision care

Ability to commute/relocate:
- Brampton, ON: reliably commute or plan to relocate before starting work (preferred)

Education:
- DCS / DEC (preferred)

Experience:
- working with women with substance abuse and mental health: 2 years (preferred)

Location:
- Brampton, ON (preferred)

Work Location: In person

📌 Residential Support Caseworker, Marigold House (Brampton)
🏢 EFRY Hope and Help for Women
📍 Brampton