Job Overview

We are seeking a motivated and customer-focused Sales Representative to join our wholesale vape team.

This role focuses on B2B account management, customer service, and sales support within the vape wholesale industry. You will work directly with retail store owners and business customers, assisting them with orders, product inquiries, shipping, payments, defective product claims, and general account-related needs.

The ideal candidate has strong communication and relationship-building skills. Previous B2B sales, wholesale, distribution, or account management experience is highly preferred.

Candidates with solid customer service experience and an interest in developing their sales skills are also encouraged to apply.

Duties

- Manage and maintain relationships with existing B2B customers
- Assist customers with placing and managing wholesale orders
- Respond to customer inquiries regarding products, pricing, inventory, promotions, and account matters
- Follow up on orders, shipping status, deliveries, and outstanding customer requests
- Assist customers with defective product claims and RMA requests
- Follow up on outstanding payments when required
- Introduce customers to new products, promotions, and product launches
- Identify opportunities to increase sales and grow existing customer accounts
- Build long-term relationships with retail stores and business customers
- Coordinate with warehouse, accounting, and internal teams to resolve customer issues
- Maintain accurate customer notes, follow-ups, and account information




- Provide professional and timely customer service through phone, email, and messaging platforms

Skills & Qualifications
- Previous B2B sales, wholesale, distribution, account management, or customer service experience is strongly preferred
- Strong communication and interpersonal skills
- Excellent customer service and problem-solving abilities
- Strong follow-up skills and attention to detail
- Ability to build and maintain long-term business relationships
- Comfortable managing multiple customer accounts and priorities
- Ability to learn product information quickly and communicate product features clearly
- Experience with CRM, ordering, or sales management systems is an asset
- Previous experience in the vape, convenience retail, tobacco, beverage, or related wholesale industry is an asset
- Multilingual abilities are an asset
- Ability to work independently while collaborating with internal teams

What We Are Looking For

We are looking for someone who can provide reliable support to our existing customers while also recognizing opportunities to grow sales.

Strong sales experience is an asset, but we also value candidates with excellent customer service, account management, and relationship-building skills.

This role is best suited for someone who is organized, responsive, comfortable communicating with business customers, and able to follow through on customer needs from order placement to delivery and after-sales support.

Pay: $33,583.73-$123,690.22 per year

Work Location: In person

📌 Sales Representative (Edmonton)
🏢 Horizon Distribution
📍 Edmonton