Client: Ontario Public Service – Labour and Transportation Cluster

Ministry: Ministry of Public and Business Service Delivery and Procurement

Location: 87 Sir William Hearst Avenue, Toronto, ON

Work Arrangement: Hybrid – 3 days onsite per week

Contract: September 21, 2026 – March 31, 2027

Extension: 1 possible extension, up to 134 days

Openings: 1

Security Clearance: No clearance required

Maximum Submission: 1 candidate

Closing Date: October 5, 2026 at 12:00 PM

Position Overview The Ontario Public Service is seeking a Senior Business Analyst – Level 3 to work as part of the Project Management & Program Delivery project team. The successful candidate will collaborate with the core project team, solution delivery vendors, product owners, UX/designers, developers, testers, clients, and other stakeholders to deliver complex digital solutions using user-centred design and Agile/Scrum methodologies.

This role combines business analysis, product management, user experience, digital design, accessibility, research, requirements analysis, backlog management, and stakeholder leadership.

The successful candidate must be comfortable leading cross-functional teams and translating business objectives, user research, analytics, and stakeholder needs into intuitive, accessible, measurable digital experiences.

Key Responsibilities

Business Analysis, Product & Agile Delivery

- Work within a hybrid Agile environment, including Scrum and other Agile methodologies, while collaborating with cross-functional teams.

- Provide leadership and guidance in developing, implementing, and evaluating online user experience and content strategies.

- Develop product design criteria, business objectives, communication/reporting protocols, planning activities, prioritization and phasing strategies, issue management, quality assessment, and transition requirements.

- Work with balanced product teams consisting of product owners, UX designers, developers, testers, and other stakeholders.

- Prioritize features and manage the product backlog to maintain a shared focus across design and development activities.

- Identify emerging trends and assess/prioritize feature requests and client changes.

- Determine product direction and support decisions regarding when features are ready to be released.

- Translate business goals and objectives into digital product experiences.

- Develop product vision, roadmaps, product strategies, features, epics, user stories, themes, and sprint plans.

User Experience & User-Centred Design

- Design and support online user experiences for complex digital solutions.

- Apply user-centred and evidence-based approaches including:
- User analytics

- Interviews

- User research

- Usability testing

- Customer discovery

- User feedback

- Assess user characteristics, needs, goals, opportunities, challenges, and pain points.

- Lead usability requirements and define appropriate usability metrics.

- Guide teams in creating

- User personas

- Customer/user journey maps

- Task scenarios

- User flows

- Wireframes

- Mock-ups

- Prototypes

- Page templates

- Navigation structures

- Content structures

- Lead prototyping activities and ensure new features meet established usability, accessibility, reusability, simplicity, and design standards before deployment.

- Rapidly test and iterate designs based on user research and feedback.

- Identify and troubleshoot UX limitations, including responsiveness and layout issues.

- Lead layout adjustments based on user feedback.

- Provide strategic advice on interaction design, user experience, solution functions, and features.

Accessibility & Digital Standards

- Ensure digital solutions comply with current web usability and accessibility standards, including:
- WCAG 2.0

- WCAG 2.1 Level A and AA

- Apply accessibility best practices throughout design, development, testing, and delivery.

- Demonstrate knowledge of Ontario Digital Government Standards / Ontario Digital Service Standard.

- Apply accessibility, information architecture, navigation, graphic design, and user-interface design principles together when developing digital solutions.

Information Architecture & Content Design

- Design information architectures and taxonomies and understand their relationship to navigation.

- Apply content layout and typography principles to mobile-first and responsive web design.

- Provide subject matter expertise in UX, content standards, performance measures, usability, accessibility,



and interactive/front-end design.

- Support content strategy and design concepts for digital solutions.

- Conduct research and develop content structures that meet diverse user needs.

Stakeholder & Vendor Management

- Conduct stakeholder consultations to identify, understand, and assess business needs.

- Collaborate with clients, solution delivery vendors, product owners, developers, UX teams, testers, and other project stakeholders.

- Provide technical and specialized advice regarding usability, accessibility, interactive design, and front-end design.

- Build strong relationships with internal and external stakeholders and solution delivery vendors.

- Facilitate meetings, workshops, consultations, presentations, and decision-making activities.

- Provide mentorship, coaching, and guidance to team members.

- Prepare slide decks presenting solution design options and recommendations.

- Prepare project status reports, executive summaries, risks, mitigation strategies, and product status updates.

Analytics, Research & Continuous Improvement

- Use web analytics, visitor metrics, performance measures, and other tools to evaluate user experience.

- Define product KPIs, success criteria, and metrics dashboards.

- Conduct multiple concurrent research, content design, and strategy initiatives.

- Perform industry research and provide options and recommendations for solution improvements.

- Use user research and analytical findings to continuously improve digital products.

- Translate feedback and research findings into effective, accessible, and user-friendly designs.

Requirements

Required Technical Skills & Experience

Candidates must demonstrate significant experience in the following areas:

Mandatory Business Analysis / Product / Agile Experience

- Significant experience designing online user experiences for complex digital solutions.

- Experience delivering products using a balanced cross-functional team, including product owners, UX designers, and developers.

- Strong experience with Agile/Scrum delivery methodologies.

- Scrum Master experience is preferred.

- Experience with product backlog management, prioritization, user stories, epics, themes, and sprint planning.

- Experience developing product strategies, roadmaps, requirements, KPIs, and success criteria.

Design & UX Tools

Proficiency with industry-standard design tools such as:

- Adobe Photoshop

- Adobe InDesign

- Adobe Illustrator

- Balsamiq

- InVision

Cloud & Collaboration Tools

- Basic knowledge of Microsoft Azure Cloud Platform.

- Knowledge of online collaboration and productivity tools including:
- MIRO

- Atlassian Confluence

- Trello

- Microsoft Office 365

- Google Drive

- Zoom

- Slack

- Microsoft Teams

Backlog / Agile Management Tools

Knowledge and experience with backlog management tools such as:

- JIRA

- Azure DevOps

- Pivotal Tracker

Responsive & Mobile-First Design

- Experience applying content layout and typography design principles to mobile-first and responsive web designs.

- Understanding of responsive design and user experience across different devices and screen sizes.

Information Architecture

- Experience designing information architectures and taxonomies.

- Understanding of how information architecture and taxonomies relate to navigation and digital user experiences.

Usability, UX & Accessibility

Strong knowledge and experience with:

- User experience principles

- Usability methodologies and techniques

- User interface design

- Navigation design

- Interaction design

- Information architecture

- Graphic design

- Accessibility

- Web usability

- WCAG 2.0

- WCAG 2.1 Level A & AA

- Accessible digital solution design

Ontario Digital Government

- Knowledge of Ontario Digital Government Standards / Ontario Digital Service Standard is required.

People Skills The successful candidate must demonstrate:

- Ability to work effectively independently and within a team environment.

- Strong communication and interpersonal skills.

- Strong collaboration and negotiation skills.

- Ability to work effectively within an Agile cross-functional team.





- Strong stakeholder and vendor management capabilities.

- Excellent facilitation and presentation skills.

- Robust time-management and problem-solving skills.

- Ability to build strong, trusting relationships with internal and external stakeholders.

- Strong leadership skills with the ability to provide advice and guidance on UX, usability, accessibility, and digital design.

- Ability to mentor and guide team members.

Analytical & Problem-Solving Skills

Candidates should demonstrate

- Strong knowledge of design thinking and a user-centric mindset.

- Strong attention to detail.

- Creative and analytical approach to problem solving.

- Strong understanding of interaction design principles.

- Ability to identify problems, develop options, and provide recommendations.

- Ability to incorporate user feedback and research into effective digital experiences.

- Understanding of business metrics and ability to translate business objectives into digital experiences.

- Ability to prioritize client change requests and determine appropriate solutions.

- Strong research skills, including industry research and analysis.

- Ability to assess solution limitations and recommend practical improvements.

Expected Deliverables The successful candidate may be responsible for producing and maintaining deliverables including:

Product & Strategy

- Product vision and roadmap covering current, near-term, and future timelines.

- Product strategy.

- Target audience/end-user analysis.

- User problems and needs.

- Value propositions.

- Product decision and direction rationales.

- Product risk mitigation strategies.

- Product success stories/wins.

Requirements & Agile Delivery

- User epics, stories, and themes.

- Product backlog.

- Sprint plans.

- Functional requirements.

- Non-functional requirements.

- Data requirements and conceptual/logical data models.

- Product features and functions.

- User stories developed with the business product owner.

User Research & UX

- Customer discovery insights.

- End-user research findings.

- User personas.

- Journey maps.

- Task scenarios.

- User flows.

- Wireframes.

- Mock-ups.

- Prototypes.

- Content structures and navigation.

- Usability requirements and metrics.

Performance & Reporting

- Product KPIs and success criteria.

- Metrics dashboards.

- Executive summaries.

- Product/project status updates.

- Project risk reports and mitigation strategies.

- Solution design options and recommendation presentations.

Testing & Solution Delivery Support

Provide support to Development and Test teams, including:

- Building and testing support.

- Review of test strategies.

- Review of test plans and test cases.

- Defect log management.

- Application testing.

- End-user inquiry support.

- Integration test planning.

- User Acceptance Testing (UAT) planning.

- Identification and resolution of problems/issues.

- Documentation and management of risks.

- Coordination of project interdependencies with other project teams.

- Documentation of project artifacts in a shared project library.

Ideal Candidate Profile The ideal candidate will be a Senior Business Analyst / Product-focused Business Analyst / Digital Business Analyst with strong hands-on experience across business analysis, Agile product delivery, UX, user research, accessibility, information architecture, digital design, requirements, backlog management, and stakeholder leadership.

Candidates should be able to demonstrate successful delivery of complex digital/web solutions, experience working with multidisciplinary Agile teams, and practical knowledge of WCAG, responsive design, UX methodologies, Ontario digital standards, backlog management, and digital product strategy.

Key Mandatory Keywords

Senior Business Analyst | Digital Business Analysis | Product Management | Agile | Scrum | UX | User-Centred Design | User Research | Usability | Accessibility | WCAG 2.0 | WCAG 2.1 A/AA | Information Architecture | Taxonomy | Responsive Design | Mobile-First | Wireframes | Prototyping | User Journeys | Personas | User Stories | Product Backlog | Sprint Planning | JIRA | Azure DevOps | Pivotal Tracker | Microsoft Azure | MIRO | Confluence | Trello | Photoshop | InDesign | Illustrator | Balsamiq | InVision | Ontario Digital Government Standards

Engagement Details

- Position: Senior Business Analyst – Level 3

- Requisition: RQ11545

- Client: Ontario Public Service – Labour and Transportation Cluster

📌 Senior Business Analyst – Level 3 (Toronto)
🏢 Upstaff
📍 Toronto