Step into a strategic role as the Senior Director of Merchant Operations with OTT Pay Inc., overseeing a comprehensive customer journey aimed at growth and retention. This leadership position is integral to converting merchant applications into active relationships. As part of OTT Financial Group, you'll manage a full range of operational responsibilities—from onboarding to transaction expansion.
Your expertise in customer success, operational analytics, and team leadership will play a crucial role in enhancing merchant engagement and driving business results. Collaboration with sales and specialist teams will be essential for achieving service excellence. Key Responsibilities:
- Lead the onboarding and operational setup of merchants
- Ensure quality management of application processes
- Design and implement customer education and activation programs
- Analyze data to drive continuous improvement efforts
- Foster team performance through effective leadership and management Requirements:
- 8+ years in merchant operations or related fields
- Demonstrated leadership in customer success initiatives
- Strong analytical and operational improvement skills
- Excellent cross-functional interaction capabilities
- Experience with payment and merchant service solutions Elevate merchant operations and customer growth as the Senior Director within OTT Pay's dynamic setting.
📌 Senior Director of Merchant Operations (Toronto)
🏢 OTT
📍 Toronto