Step into a strategic role as the Senior Director of Merchant Operations with OTT Pay Inc., overseeing a comprehensive customer journey aimed at growth and retention. This leadership position is integral to converting merchant applications into active relationships.
As part of OTT Financial Group, you'll manage a full range of operational responsibilities—from onboarding to transaction expansion. Your expertise in customer success, operational analytics, and team leadership will play a crucial role in enhancing merchant engagement and driving business results. Collaboration with sales and specialist teams will be essential for achieving service excellence.
Key Responsibilities:
• Lead the onboarding and operational setup of merchants • Ensure quality management of application processes • Design and implement customer education and activation programs • Analyze data to drive continuous improvement efforts • Foster team performance through effective leadership and management
Requirements: • 8+ years in merchant operations or related fields • Demonstrated leadership in customer success initiatives • Robust analytical and operational improvement skills • Excellent cross-functional interaction capabilities • Experience with payment and merchant service solutions
Elevate merchant operations and customer growth as the Senior Director within OTT Pay's dynamic environment.
📌 Senior Director of Merchant Operations (Toronto)
🏢 OTT
📍 Toronto