We are looking for a Senior QA Automation Engineer with strong experience in Contact Center platforms, IVR/routing automation, and test automation.

The ideal candidate will have hands-on experience testing Contact Center technologies and automating IVR, routing, agent desktop, UI, and API workflows. Experience with tools such as Cyara, Hammer, Selenium, Postman, or Karate is highly relevant.

Experience with Amazon Connect is a robust plus.

Key Responsibilities

- Design, develop, and execute automated test strategies for Contact Center platforms and applications.
- Perform IVR and routing automation testing using tools such as Cyara, Hammer, or similar platforms.
- Develop and maintain automated tests across UI and APIs.
- Perform Agent Desktop automation and testing.
- Validate Contact Center workflows, integrations, and end-to-end customer journeys.
- Participate in maintenance releases, enhancements, and ongoing production/support activities.
- Provide technical leadership and contribute to test automation best practices.
- Collaborate with developers, business teams, and other QA/QE professionals in a structured Agile environment.




- Analyze test results, identify defects, and work with technical teams through resolution.
- Use standard development and collaboration tools such as Git/Bitbucket, JIRA, Confluence, IntelliJ, or Eclipse.

Required Qualifications
- Strong experience in Quality Engineering / QA Automation, preferably within Contact Center platforms.
- Hands-on experience with IVR and/or routing automation.
- Experience with one or more Contact Center testing tools such as Cyara or Hammer.
- Strong experience with automation testing across UI and APIs.
- Experience with one or more of:
- Selenium
- Postman
- Karate
- Strong Core Java knowledge.
- Experience with Agent Desktop automation/testing.
- Experience working in a structured Agile environment.
- Familiarity with Git/Bitbucket, JIRA, Confluence, IntelliJ, or Eclipse.

Nice to Have
- Experience with AWS Amazon Connect.
- Additional Contact Center / CCaaS platform experience.
- Experience with IVR, routing, or customer-service technology ecosystems.

📌 Senior QA Automation Engineer – Contact Center / IVR (Toronto)
🏢 N2P Systems
📍 Toronto