Company Overview

Equipment Ontario is a leading agricultural equipment dealer group in Canada, dedicated to serving farmers and contractors across Ontario. Our organization combines decades of trusted local service with the innovation and expertise of a modern, integrated company, supported by a network of locations and a team of dedicated professionals.

Job Overview

We are seeking a highly organized, detail-oriented and customer-focused Service Writer / Office Administrator to support our Mildmay branch on an 18-month contract.

This role is an important part of our Service Department and is responsible for coordinating service administration, communicating with customers, processing warranty claims, and supporting the efficient day-to-day operation of the office.

Key Responsibilities

- Open work orders for customer service requests and repair work.
- Close work orders accurately, including warranty adjustments and corrections as required.
- Prepare and issue customer invoices; distribute invoices by email and follow up with customers regarding payment when required.
- Review technician time daily in the business system and make corrections as required.
- Submit warranty claims from start to finish for all applicable brands.
- Process warranty parts returns, including system documentation and shipping requirements.




- Register warranties for applicable brands.
- Create and maintain accurate customer and equipment profiles.
- Facilitate month-end service processes, including reviewing, opening and closing monthly work orders.
- Promote CNH credit cards and Protection Plan Plus (PPP) programs to customers.
- Sell PPP products and ensure appropriate documentation is completed.
- Answer and direct incoming phone calls, take messages and respond to general customer inquiries.
- Maintain accurate vehicle maintenance records.
- Assist with customer communication and follow-up as required.

Qualifications & Skills

- Previous experience in a service administration, service writing, dealership administration or similar role is an asset.
- Solid customer service and communication skills.
- Excellent organizational and time-management skills.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Comfortable working with computer systems and learning new business software.
- Experience with agricultural, automotive, heavy equipment or dealership environments is an asset.
- Strong problem-solving and follow-up skills.

Pay: $22.00-$25.00 per hour

Benefits

- Dental care
- Extended health care
- RRSP match
- Store discount
- Vision care

Work Location: In person

📌 Service Coordinator (Mildmay)
🏢 Equipment Ontario
📍 Mildmay