Join Subaru Windsor as a Service Manager!

At Subaru Windsor we are passionate about the brand and providing our customers with an exceptional experience. We are currently seeking a skilled and motivated Service Manager to join our team. If you have a deep understanding of automotive systems, excellent leadership skills, and a commitment to customer satisfaction, we want to hear from you!

Pay Range:

- $80,000-$120,000

Why Join Leavens Auto Group?

At Leavens Auto Group, you’ll have the opportunity to lead a high-performing Service Department while building a long-term career with one of Ontario’s established automotive groups.

- Competitive Compensation: Enjoy a competitive salary and performance-based bonus structure that recognizes results, leadership, and department profitability.
- Career Growth: With six dealership locations across Ontario, Leavens Auto Group offers meaningful opportunities for professional development, advancement, and long-term career growth.
- Leadership Support and Training: Our leadership team is committed to providing the tools, training, mentorship, and support you need to succeed.
- Comprehensive Benefits: We offer Group Health, Dental, Life and LTD insurance, along with a Group RRSP matching program to support your overall financial and personal well-being.

Key Responsibilities

- Lead the day-to-day operations of the Service Department, with accountability for department profitability, productivity, customer retention, and overall performance.
- Provide robust leadership, coaching, training, and performance management for service advisors, technicians, and support staff.
- Review, interpret, and forecast key financial and operational reports to identify opportunities, manage expenses,



and improve departmental results.
- Maintain a high standard of customer service by ensuring customers are greeted professionally, concerns are addressed promptly, and repair recommendations are communicated clearly.
- Manage escalated customer concerns with professionalism, sound judgment, and effective conflict-resolution skills.
- Build and maintain customer confidence by explaining vehicle systems, maintenance requirements, repairs, and recommendations in terms that are clear and easy to understand.
- Ensure compliance with manufacturer warranty policies, dealership procedures, insurance requirements, and applicable service processes.
- Foster a positive, accountable, and team-oriented department culture focused on continuous improvement, operational excellence, and customer satisfaction.
- Thrive in a fast-paced environment while managing competing priorities, maintaining strong attention to detail, and adapting to changing business needs.

Qualifications

- Minimum of five years of automotive dealership service department experience, with a strong understanding of service operations, systems, procedures, controls, and profitability.
- Previous leadership experience in a Service Department, including the ability to coach, motivate, counsel, and hold team members accountable.
- Strong automotive knowledge,



including the ability to understand and communicate vehicle systems, maintenance requirements, and repair recommendations.
- Demonstrated ability to manage department performance through financial reporting, operational metrics, and sound business decisions.
- Excellent communication, interpersonal, negotiation, and conflict-resolution skills.
- Proven ability to build positive, lasting relationships with customers, employees, and internal dealership partners.
- Highly organized, dependable, and accountable, with the ability to prioritize effectively and manage multiple demands.
- Valid driver’s licence with a clean driver’s abstract.
- Ability to successfully complete a criminal background check.

Want a peek inside life at Leavens? Watch our video and see what it's like to work with us! https://youtu.be/r1KQUvzlsVc

Join our team and become part of the Leavens Auto Group. Apply today with your resume and cover letter highlighting your relevant experience and why you would be a great fit for this role. We look forward to hearing from you!

Leavens Automotive Group is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter (or email).

Please submit a resume to be considered. We appreciate all who apply; however only those selected for an interview will be contacted.

Leavens Auto Group does not use Artificial Intelligence during the recruitment process.

This posting is for an existing vacancy.

📌 Service Manager, Subaru Windsor (Tecumseh)
🏢 Subaru Windsor
📍 Tecumseh