Working Title: Student Services Support Specialist

Job Class: Customer Service Specialist, Intermediate

Agency: Minnesota North College

- Job ID: 97339
- Location: Itasca Campus in Grand Rapids or Mesabi Range Campus in Virginia
- Telework Eligible: No
- Full/Part Time: Full-Time
- Regular/Temporary: Regular
- Who May Apply: Open to all qualified job seekers
- Date Posted: 09/29/2026
- Closing Date: 10/13/2026
- Hiring Agency/Seniority Unit: Minnesota North College
- Division/Unit: AFSCME
- Appointment Type: Classified
- Work Shift/Work Hours: 8:00 am - 4:30 pm
- Days of Work: Monday - Friday
- Travel Required: No
- Salary Range: $21.12 - $28.01 / hourly; $44,099 - $58,485 / annually
- Classified Status: Classified
- Anticipated Start Date: 11/04/2026
- Re-Posting: No
- FLSA Status: Non-Exempt
- Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job. At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. Minnesota North College is seeking to fill the permanent, full time (1.0 FTE) position of Student Services Support Specialist (Customer Service Specialist, Int) at the Itasca or Mesabi Range, Virginia Campus.

This position is responsible for serving as a first point of contact for individuals seeking assistance from Minnesota North College and provides high-quality customer service through all college communication channels. The position supports students and other customers by interpreting and explaining admissions, registration, financial aid, academic records, and program information.

Responsibilities include analyzing individual situations, providing accurate guidance, and facilitating access to student administrative services. The individual in this role must maintain comprehensive knowledge of admissions, financial aid, registration and records processes, academic programs, and related college procedures. This position serves students, parents, staff, and external agencies by connecting them with available college services, including advising, counseling, student records, financial aid, and enrollment-related support.

Minimum Qualifications

- Customer service skills sufficient to actively listen to and understand customer needs and provide accurate information and appropriate alternatives in a timely, thorough, courteous, respectful, and professional manner.
- English sufficient to perform the job duties described above in order to effectively communicate with both internal and external customers both on the phone and in person.
- Experience with word processing/typing sufficient to quickly and accurately produce documents (including business letters, memos, spreadsheets, reports), using proper grammar, spelling, and usage.
- Data base management skills sufficient to develop and correctly enter information in a database and produce ad-hoc queries and develop reports for management use.
- Commitment to diversity as well as a demonstrated ability to work successfully with persons of diverse backgrounds including sensitivity to their needs and concerns.

Preferred Qualifications

- Commitment to gaining knowledge of Data Practices and Data Privacy.
- Two years of customer service experience.




- Organizational and interpersonal skills sufficient to provide lead work delegation, training and assistance to other clerical support staff, student workers and assistants.
- Experience using ISRS.
- Ability to work independently and use critical thinking skills to make decisions.
- Knowledge of college registration and admissions procedures sufficient to provide the students with accurate information and/or refer students to the appropriate person.

Additional Requirements Please upload the following information with your Workday application:

- Cover letter
- A current resume
- A list of three professional references with contact information

In accordance with the Minnesota State Vehicle Fleet Safety Program, employees driving on college/university business who use a rental or state vehicle shall be required to conform to Minnesota State's vehicle use criteria and consent to a Motor Vehicle Records check. How To Apply To view the full job posting and to apply please go to:https://minnstate.wd115.myworkdayjobs.com/Minnesota_State_Careers/job/Grand-Rapids/Student-Services-Support-Specialist---Customer-Svc-Special-Intermed_JR0000005850

Contact

If you have questions about this position, contact Donna Hoag at [email protected] or (phone hidden).

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Charlotte Peterson at [email protected].

About

Minnesota North College is comprised of six campuses including Hibbing, Itasca, Mesabi Range (Eveleth and Virginia), Rainy River, and Vermilion. Our campuses are rooted in their communities’ rich histories of providing access and opportunity to higher education across northern Minnesota for over 100 years. We are committed to our role as leaders in education, partnering with local schools, business and industry, and government to create opportunities for students and the region.

We look forward to continuing to serve our students, employees, and communities long into the future, and we hope you choose to Head North and join us as an employee for Minnesota North College!

Minnesota North College recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. MN North is committed to attracting and retaining employees with varying identities and backgrounds.

Minnesota State Colleges and Universities, along with Minnesota North College, is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we encourage applications from women, minorities,



persons with disabilities and individuals with protected veteran status.

All applicants must be able to lawfully accept employment in the United States at the time of employment. This document can be made available in alternative formats such as large print, Braille or audio tape by calling Charlotte Peterson, Vice President of Human Resources (218) 550-2502.

Affirmative

Action/Equal Opportunity Employer, Veteran Friendly.

Working together to improve the state we love.

What do Minnesota's State employees have in common?

- A sense of purpose in their work
- Connection with their coworkers and communities
- Opportunities for personal and professional growth

Benefits As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your Benefits May Include

- Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
- Diabetes care
- Dental and orthodontic care for adults and children

- 6 weeks paid leave for parents of newborn or newly adopted children
- Pension plan that provides income when you retire (after working at least three years)
- Employer paid life insurance to provide support for your family in the event of death
- Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
- Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being

Support To Help You Reach Your Career Goals

- Training, classes, and professional development
- Tuition reimbursement
- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) For Work/life Support

- A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
- Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
- Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

Other Information

Employment information for this position can be found in its collective bargaining agreement or its plan document at http://mn.gov/mmb/employee-relations/labor-relations/Labor/.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State is an equal opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

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