Description of position

Answers telephone, maintains files, schedules appointments and handles correspondence for the Hearing Centre. Rings up orders, provides clerical support, cleans area, and provides prompt and courteous member service.

Daily tasks and responsibilities

- Answers incoming telephone calls for Hearing Centre. Assists members at counter. Schedules appointments and answers questions about services.
- Schedules member appointments in a manner to maximize efficiency and reducing downtime. This includes but is not limited to maintaining a waitlist and a callback list to fill cancelled appointments.
- Maintains accurate file notes in the Office Management System, including product information, patient information and Third Party tracking (where appropriate).
- Rings up orders. Receives payment, makes change, processes cheques, credit and debit charges.
- Ships recent orders and repairs. Completes and sends order paperwork and ear molds to manufacturer.
- Supports patient at the returns counter when an item is being returned.
- Receives new orders and repairs. Cross references items received with invoice and original purchase order. Assembles new aids (adding receiver when necessary), ensures hearing aid is turning on and charges accessory items.
- Works with office management software to maintain status of all member hearing aids and records.
- Cleans, sanitizes, repairs, and preps hearing aids for delivery.
- Preserves patient confidentiality. Assists in maintaining a file for each member, for example, ensures patient history sheet is completed, verifies that all third party paperwork is filled out completely by clinician and member. Assists in maintaining a paper and computerized file for each member. Scans all member documents into system. Enters and updates member personal health information and ensures accurate data entry.
- Organizes, submits and keeps track of the status of third party submissions. Ensures a high level of attention to detail when filling out applications for third party funding.




- Prepares quotes and detailed receipts for members to submit to their insurance companies, which may include personal health information.
- Calls member to follow up, book fittings, arrange pick-up and provides a high level of member service.
- Completes Hearing Aid Clean and Checks as well as minor Troubleshooting
- Pairs and Troubleshoots Bluetooth connectivity issues
- Assists members with completing Automated Pre-testing (eg., Shoebox)
- Re-instructs member on use and care of their hearing aid
- Assists with written and oral communication with members and other healthcare providers.
- Performs on site and off-site marketing to increase sales according to Hearing Centre Manager’s plan.
- Orders office and clinic supplies when required – including completion of purchase order requirements.
- Cleans department by sweeping, mopping, spraying, wiping and dusting. Empties trash, operates trash compactor and cardboard bailer.
- Follows safety, security and infection control guidelines for the Hearing Aid Centre.

Non-essential functions and tasks
- Assists in other areas of the warehouse as necessary.

Typical schedule
- Typical shifts and days off will be discussed at the time of the interview.

Qualifications (Costco-specific or industry-specific skills that candidates must possess)
- Education/Training: High School Diploma or GED preferred.
- Permits/Licenses/Certifications: None.
- Experience: Hearing Centre or Healthcare experience is preferred.
- Knowledge/Skills: Computer skills – Google suite is required (testing will be performed).

Experience with AS400 and Office Management software is an asset. Ability to multitask in required (testing will be performed).

High level of member service skill is required. Attention to detail is required.

Proven ability to communicate information clearly.

- Other:

All moving and relocation costs are the responsibility of the applicant. Pay: From $43,000.00 per year

Application question(s)

- Do you have at least 1 year of work experience in a hearing aid Centre/ hearing healthcare setting?

Work Location: In person

📌 Technical Clerk/Hearing Aid Centre Assistant (Greater Sudbury)
🏢 Costco Wholesale
📍 Greater Sudbury