30 Sep
|
Astra North Infoteck
|
Toronto
30 Sep
Astra North Infoteck
Toronto
Technical Lead – IVR & Contact Center, Amazon Connect
Location: Toronto, ON
Work Mode: 4 days hybrid
Skill Required:
- Lead the design, development, implementation, and support of IVR and Contact Center applications.
- Robust experience in IVR and Contact Center platforms (e.g., Genesys, Cisco UCCE/UCCX, Amazon Connect, NICE, Avaya, Nuance).
- Experience in contact flow design, call routing, self-service solutions, and speech recognition.
- Knowledge of CTI integration, APIs, web services, and backend system integrations.
- Experience with cloud-based contact center solutions and telephony technologies.
- Strong project management and stakeholder management skills.
- Familiarity with Agile/Scrum methodologies.
- Excellent problem-solving, communication, and leadership skills.
- Strong knowledge of AWS Amazon Connect.
📌 Technical Lead – IVR & Contact Center, Amazon Connect (Toronto)
🏢 Astra North Infoteck
📍 Toronto