About RebalanceMD

RebalanceMD Victoria is a specialty care clinic where physicians, surgeons, physiotherapists, and allied health professionals work together as one multidisciplinary team. At RebalanceMD, patients can access coordinated care through an integrated model designed to support assessment, treatment, recovery, and ongoing health. Behind that care is a strong technology foundation and commitment to innovation that keep our clinical and administrative teams connected, secure, and able to deliver an exceptional patient and provider experience.

We are seeking a Technical Support Specialist who is passionate about technology and service, and who understands the critical role IT plays in a healthcare environment. This role is instrumental in ensuring our clinical and administrative teams can operate seamlessly, securely, and without disruption.

About the Role

As a Technical Support Specialist at RebalanceMD, you will be the first point of contact for technical support across the organization. You will provide timely, professional assistance to a diverse group of users including doctors, clinicians, administrative staff, and leadership.

This role requires a strong foundation in Microsoft technologies, hands-on support of end-user hardware, and the ability to work within a fast-paced clinical environment where responsiveness and reliability are essential. Experience with Apple devices is also valuable, as our environment includes a mix of platforms.

Success in this role requires excellent communication skills, a proactive mindset, and a commitment to supporting healthcare teams in delivering high-quality patient care.

Key Responsibilities

- Provide Tier 1/2 support to clinical and administrative staff via in-person, phone, email, and ticketing system
- Troubleshoot and resolve hardware, software, and connectivity issues with a strong sense of urgency and professionalism
- Support Microsoft technologies including Windows 10/11,



Microsoft 365 (Outlook, Teams, SharePoint), and Active Directory/Entra ID
- Set up, configure, and maintain end-user devices including desktops, laptops, printers, and mobile devices
- Support both Windows-based systems and Apple devices within a clinical and office environment
- Assist with onboarding and offboarding processes, including account provisioning, equipment setup, and access management
- Ensure all systems and devices comply with organizational security standards and healthcare privacy requirements (e.g., PHIPA/PIPEDA awareness)
- Maintain accurate documentation of incidents, resolutions, and IT procedures within the help desk system
- Perform routine maintenance, updates, and patching to ensure system stability and security
- Support clinical workflows by minimizing downtime and ensuring critical systems remain operational
- Educate staff on best practices for technology use, security awareness, and basic troubleshooting

Qualifications & Experience · Bachelor’s degree in business, Information Technology, Computer Science, or a related field and a minimum of 2 years' experience in an IT help desk or end-user support role

- Strong experience supporting Microsoft environments, including Windows OS and Microsoft 365
- Working knowledge of Entra ID user and device management
- Experience supporting end-user hardware such as laptops, desktops, printers, and mobile devices
- Familiarity with Apple macOS and basic troubleshooting of MacBooks
- Understanding of networking fundamentals including Wi-Fi, VPN, and TCP/IP




- Experience with ticketing systems and remote support tools
- Excellent communication skills, with the ability to clearly and respectfully support non-technical users in a clinical setting
- Strong problem-solving skills with the ability to prioritize and respond effectively in time-sensitive situations
- A customer-focused mindset with a high level of professionalism, discretion, and attention to detail

Nice to Have

- IT certifications such as CompTIA A+, Microsoft certifications, or similar
- Experience with endpoint management tools (e.g., Microsoft Intune, JAMF, SCCM)
- Previous experience in a healthcare or clinical environment
- Familiarity with electronic medical record (EMR) systems or healthcare applications
- Knowledge of cybersecurity and data privacy best practices in healthcare

Compensation RebalanceMD offers competitive compensation, a beautiful and bright office, amazing and supportive team of co-workers and a vibrant atmosphere!

Please outline any relevant experience you may have as well as why you are interested in joining our team in your response to this posting.

Some Details

- Extended Perks Package after 3 months
- RRSP package for long-term employees
- Wage to be negotiated based on experience.
- Paid vacation days

Please respond to this posting with your resume attached. Salary Range: $50,000 – $67,500 annually, commensurate with experience.

We also offer opportunities for career growth as we continue to expand our clinics and IT capabilities.

Due to the busy nature of the clinic, only successful candidates will be contacted

Job Type: Full-time

Benefits

- Dental care
- Extended health care
- RRSP match

Work Location: In person, Victoria, BC Job Type: Full-time

Pay: $50,000.00-$67,500.00 per year

Benefits

- Dental care
- Extended health care
- Paid time off
- RRSP match

Work Location: In person

📌 Technical Support Specialist (Microsoft & End-User Support) (Victoria)
🏢 RebalanceMD
📍 Victoria