Location: Museum of Contemporary Art Toronto, Canada

Compensation: CA$29.00 / hour

Application Deadline: 7 October 2026

Department: Operations

Location: Museum of Contemporary Art Toronto, Canada

Compensation: CA$29.00 / hour

Description

Position Summary

Posted on: Sept 25, 2026

Closing on: October 7, 2026

Location: Toronto, ON

Employment Type: Casual

Remote/Onsite: Onsite

Level: Supervisor

Report to: Visitor Services Manager

Start date: November 4, 2026

Salary: $29.00 per hour (plus in lieu of vacation 4% and benefits 4.5%)

Benefits: Attractions Ontario Benefits and Toronto Attractions Council Benefits

Key Responsibilities

- Directly supervise front-of-house staff and be the main point of contact
- Work with management and staff to monitor and ensure our visitor experience, housekeeping, security and appearance standards are consistently met
- Ensure visitor-facing information is accurate and consistently available
- Complete daily opening and closing procedures (ex. turning exhibitions on/off, cash, retail, etc.), including display of museum retail items, promptly addressing customer inquiries, and packaging merchandise
- Motivate the front-of-house team to provide both excellent customer service and security of the artwork, creating a seamless museum experience
- Assign work daily and create break schedules
- Be available to answer questions throughout the museum and enforce museum policies and procedures
- Monitor visitor information inboxes and phone lines
- Provide support and leadership during special events, programming, venue rentals, and other projects as needed
- Complete payroll approvals on the scheduling software, making any necessary adjustments to the schedules (i.e. PEL days, shift swaps, etc.)
- Be a point of contact for staff when it comes to time-off requests and scheduling feedback, liaising with the Visitor Services Manager as appropriate




- Support the Visitor Services Manager with ticketing and point-of-sale systems (admissions and retail, adjusting inventory, etc.)
- Support marketing and membership teams to compile visitor data
- Motivate the front-of-house team to increase merchandise and membership sales.
- Support exhibitions and curatorial teams, following their instructions when it comes to monitoring and maintaining artwork
- Complete all required paperwork promptly and accurately
- Uphold strict confidentiality regarding employee and organizational information, ensuring sensitive data/information is shared only with authorized individuals
- Ensure the cleanliness of the gallery and washrooms, addressing any issues directly or coordinating with onsite cleaning staff as necessary
- Uphold and enforce all organizational policies and procedures to maintain a safe and welcoming environment for all visitors and staff.
- Other duties as assigned by Visitor Services Manager and Director of Operations & HR

Skills, Knowledge and Expertise

Must-haves

- A minimum of two years experience in a customer service supervisory role
- A minimum of one year of experience engaging a team to increase sales
- Outstanding social, customer service and relationship management skills
- Experience in customer service in hospitality, retail, attractions, or cultural sector
- Highly effective and clear written and verbal communication skills
- Must be able to stand and move around public areas of the museum for extended periods of time; some lifting may be required
- Able to work weekends, evenings, holidays, and special events with short notice
- Ability to use Google G-Suite

Nice-to-haves

- Post-secondary education in museum studies, hospitality, art history, and arts administration or other relevant field
- Experience ticketing/database software such as Agile
- Knowledge of admissions, cash handling, membership sales

Benefits

- Attractions Ontario Benefits
- Toronto Attractions Council Benefits

📌 Visitor Services Supervisor (Toronto)
🏢 Museum of Contemporary Art Toronto Canada
📍 Toronto