Acts as a liaison between customers and the company by ensuring exceptional customer service relations for Gerard Daniel Worldwide to achieve efficient and profitable sales of all company products. Responsible for assisting customers by answering questions, educating customers and potential customers of product knowledge, generating quotes, processing orders, preparing invoices, and resolving customer complaints.PayCA$19 - CA$25/hrEssential Job FunctionsManage incoming calls and communicate with customers via phone and emailGenerate and process accurate quotes, orders, invoices, applications, etc.Create, update, and maintain accounts for new and existing customersEducate customers and potential customers by answering product questions; suggesting and providing information about other productsWork with Gerard Daniel Worldwide's internal departments to meet our customers' needsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionCompletes supporting paperwork and data entry as requiredBuild and maintain customer relationships to ensure customer satisfactionProvide professional customer service to all customersObtain quotes and information from suppliers and vendorsFile freight claims for damaged or lost shipmentsIdentifies opportunities to improve service levels to external customersIdentify and implement new processes to improve customer support serviceAssist in developing customer service procedures, policies, standards, documents, etc.Complete general clerical and administrative tasksPerforms all other related duties as required or assignedRequirements and QualificationsRequires a High School Diploma or equivalent. Bachelor's Degree preferred.Requires a minimum of 2-4 years of customer service experience.Analytical, Creative, and Strategic ThinkingWeighs the costs, benefits, risks,



and chances for success in planning; develops and proposes along-term strategy for the organizations on an analysis of the industry and marketplace and the organization's current and potential capabilities as compared to competitors; develops fresh ideas that provide solutions to all types of workplace challenges.Attention to DetailPrecisely captures information to complete work accurately and ensure that information is always reviewed.Computer SkillsTypically possess advance computer skills with proficiency in using Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.) and experience with data analysis applications.InitiativeTakes prompt action to accomplish objectives; Undertakes self-development activities; Takes independent actions and calculated risks; looks for and takes advantage of opportunities; Asks for and offers help when needed.Oral and Written CommunicationExceptional communication and presentation skills; writes clearly and informatively with ability to read and interpret written information. Edits work for spelling and grammar errors using proofreading skills. Speaks clearly and persuasively in a positive or negative situation; Effectively conveys information in a clear and professional manner.Problem-Solving/Reasoning AbilityAbility to understand and define problems, collect data, establish facts, draw valid conclusions,



and develop creative alternative solutions.ProfessionalismApproaches customers and coworkers in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitmentsTeamworkMaintains valuable working relationships with all co-workers; Exhibits a respectful and cooperative attitude; Contributes to a positive and supportive working workplace; Responding constructively to others' ideas and suggestions.Supervision Typically ReceivedInfrequent supervision, receives guidance regarding general objectives. Typically, determines the methods and process to be used to achieve the objectives of the assignments given, within specific policy and practice guidelines. Work or goals are typically reviewed upon completion or at periodic intervals.Supervisory ResponsibilitiesNo direct supervisory responsibilities but may provide work direction and review on projects.Work may be performed in a professional office environment or other temperature-controlled area. This role routinely uses standard office equipment such as computers, telephones, photocopiers, filing cabinets, and fax machines. Employee must adhere to the company's safety policies and procedures at all times.Physical RequirementsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of the job. The employee is frequently required to sit, walk and stand; talk or hear, both in person and by telephone, use hands repetitively to finger, handle, feel, or operate standard office equipment; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

📌 Customer Service Representative (Mississauga)
🏢 Gerard Daniel
📍 Mississauga