Join the Sectigo team as a Technical Support Specialist in Ottawa, focusing on delivering top-notch support to our global clients. Leverage your networking skills to resolve technical challenges.In this individual contributor role, you will become the first point of contact for technical inquiries, utilizing robust problem-solving abilities to assist a diverse range of customers. Your proactive approach to troubleshooting and effective communication will ensure timely resolutions and a positive customer experience.Key Responsibilities:Manage inbound inquiries through phone, email, and chatFacilitate structured troubleshooting sessions with clientsEfficiently document case progress in the systemCollaborate with team members for case escalationOffer insights to enhance team's internal knowledge baseRequirements:Strong skills in networking and systems troubleshootingProven ability to handle multiple cases efficientlyEffective communication with varied technical audiencesExperience with internal tools and ticketing systemsCommitment to full-time, in-office work in OttawaBecome a part of Sectigo's mission to enhance user experience while growing your technical expertise in Ottawa.

📌 Sectigo Technical Support Expert In Ottawa (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Webhosting
📍 Riviere-des-Prairies—Pointe-aux-Trembles