About TEKsystems and TEKsystems Global ServicesWe're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands‐on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.Com.Job SummaryThe Bilingual temporary Operations Support Associate is responsible for ensuring our customers – including but not limited to contract/internal employees, clients, delivery teams – receive superior post‐offer screening support as well as on‐boarding and off‐boarding support. In addition to processing and management of the Time Capture and Expense activities with an overall focus on data collection, data integrity and customer service while representing professionalism within all relationships. Candidate must be fluent in French.ResponsibilitiesKey ResponsibilitiesCandidate process and pre‐start documentsProvide world class customer service in every interaction to ensure a quality candidate experienceReceive and review onboarding trigger (ESF, SIF, or other forms)Communicate all pre‐employment screen requirements to the CSA, and coordinate contractor orientations, I9s, and other local onboarding requirements with the local field officeEnsure all potential contract employees adhere to pre‐employment screen guidelines and are removed from the process if they are not compliantEnter and manage background, drug testing and medical screening process for contractorsManage the HR folder process to ensure onboarding paperwork is completely in a timely mannerEmphasize usage of Direct Deposit or electronic deposit and CashPay to all contractors and clientsProvide pre‐employment documents and screen requirements to the candidate for review and signaturePerform collection of timecards and record of time data in the payroll systemMonitor time (regular, overtime & other hours)



and attendance against timesheet data and time entry system to ensure correct submissions for the payroll systemRun reports to identify missing timecard information and/or variances; work with contractor tovalidate and correct timecardsConfirm all compliance requirements are met to process payment; request missing requirements in order to process payment through payroll systemCommunicate with clients and contractors to obtain approved timecards and expense documentsManage time adjustment process (in case of time errors), including completion of required documentation, updates in the system and communications with impacted stakeholdersManage and track personal time off (PTO), absence etc.; manage related documentation and system updatesClient requirements managementEnsure client pre‐employment requirements, forms, policies, and documents with regard to onboarding are kept current and validated with Compliance departments.Manage client requirements for the onboarding packet (e.G. authorization forms, drug tests, background checks etc.) and update the Candidate Tracker with contractor data until candidate is cleared to startCollect expense forms and record expense information into payroll systemTrack contractor expense reports and ensure accurate matching with claimable receiptsExecute expense report adjustments in payroll systemCandidate data and lifecycle managementEnsure that candidate information is set up in the system and appropriate provisioning is complete (security, email accounts, asset re‐allocation for job/position changes)Ensure accurate and timely entry of candidate data, onboarding process updates, and all other required documentation within the onboarding and compliance processDocument all candidate/contractor touchpoints and communicate updates in a timely mannerCompliance and issue resolutionSupport issue resolution with regards to the Onboarding process, including working closely with the field office to communicate required activities that need to happen in the field, and interacting with contractor for the required follow‐ups with a goal of ensuring customer satisfaction and timelinessSupport issue resolution with regards to the TCE process with a goal of ensuring customer satisfaction and timely resolution, including working closely with the field office to communicate required activities that need to happen in the field, and interacting with contractor for the required follow‐upsValidate time & attendance against timesheet data and invoice where requiredPromptly escalation complex time and expense related inquiries and issues to TCE Supervisor for resolutionValidate payment against expense forms,



receipt back up and client & regulatory requirements.Manage timecard and billing audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and Time CentralStart, Finish entry and Data entryEnter all starts (new hire and rehire) for assigned field offices within 24 hours of confirmed start date or finish.Audit Recent Starts report and partner with field office to confirm accuracyProcess finishes according to state specific requirements to ensure complianceAssist with data entry of personal data updates, direct deposit, position changes including rates and end dates.Candidate off‐boardingManage and communicate off‐boarding requirementsManage candidate off boarding, including termination notification, completion of unemployment data, meetings and hearingsQualificationsCompetenciesAbility to prioritize, organize, problem solve and meet deadlines and goalsAbility to communicate effectively and provide follow upCapability of working in a team oriented environment that is fair, open and honestThorough knowledge of business policies and human resource practicesExcellent written/oral communication and interpersonal skillsStrong decision making abilityIntegrity and ability to maintain confidentiality and personal credibilityAbility to tackle complex issues and develop innovative, practical solutionsUnderstanding of the Allegis organization; context, complexity, dynamics, key issues and driversUnderstanding how information impacts the operating company and how data will be used to support operating company decisionsAction and detail oriented; able to prioritize while handling multiple tasksQualifications2 + years' experience in a customer service related positionAssociates degree or two years of applicable experience in customer serviceBA/BS degree in Human Resources, Business, and Accounting preferredPersonal AttributesNatural team playerConfidential and diplomaticSelf-starter/initiatorCritical thinkerSeeks growth and self‐improvementFlexibleResilient/composedSelf‐awareAbility to prioritize, organize, problem solve and meet deadlines and goalsAbility to communicate effectively and provide follow upAbility to build strong partnerships with all internal customers, both in their own office and from a distanceUnderstanding how information impacts the operating company and how data will be used to support operating company decisionsAction and detail oriented; able to prioritize while handling multiple tasksPosition will be 100% onsite in our Mississauga office.Candidate must be fluent in French.Salary: $45,000K + $5,000K COLA + $4,000K potential annual bonus.We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law.

📌 Bilingual Temporary Operations Support Associate - Mississauga
🏢 TEKsystems
📍 Mississauga