## Bilingual Critical Incident Services CoordinatorApply: Montreal, Quebec, Canada: Full time: Posted Today: R-22612TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. *\***Remote, Canada****Permanent, Full time** **Our team and what we’ll accomplish together** At TELUS Health, we’re committed to building the healthiest workplaces on the planet, which is why we offer organizations a wide range of services, including mental health support. The Critical Incident team is integral in providing support following workplace tragic or traumatic incidents. This team is on the front line in helping people and businesses across Canada. You report to the Team Manager, Clinic Operations - Critical Incident, and work alongside a dedicated team of coordinators who are passionate about crisis response and client care. **What you’ll do** As a Critical Incident Coordinator, you will provide telephone intake services, including the initial assessment of needs and urgency, and assign appropriate service providers to client organizations. Additionally, you will manage the team’s inbox and respond to global requests via email.By playing a crucial role in ensuring timely support to our clients, you will find this position to be exciting, fulfilling, and rewarding.



**How you will make an impact** * You will answer phone calls from managers and HR representatives seeking support after workplace incidents; * You will assign the appropriate service provider from our network and plan the intervention.* You will help manage the team’s inbox and address global email requests. **What you bring:** * You hold a post-secondary or college degree; * You are fully bilingual in English and French (oral and written); * You have a minimum of two years of customer service experience and you demonstrate empathy; * You are able to multitask and thrive in a fast-paced environment; * You demonstrate strongorganization and prioritization skills; * You have the ability to manage crisis situations responsibly and professionally; * You are able to work both autonomously, and collaboratively with your team; * You have great attention to detail, excellent ability to multi-task at the same time and positive decision-making skills; * You have high level ofresiliency amidst regular challenging situations; * You have a positive, can-do attitude, embracing change as the Team pivots procedure to meet the changing needs of our Customers; * Schedule: Team scheduling spans the hours of 7:00am-11:00pm EST, 7 days a week, 365 days a year. Flexibility to work any of the following shifts day, evening, weekends, & holidays, as assigned. Note: Shifts are assigned by role seniority. The majority of current needs are for the 3pm to 11pm shift. **Nice to have:** * Experience in a call center environment **Why join TELUS Health?** * A generous vacation policy to support work/life balance; * A flexible benefit plan that fits your individual and/or family needs, as of first day of employment; * A 500$ well-being

📌 Bilingual Critical Incident Services Coordinator (Montreal)
🏢 Telus
📍 Montreal