Bilingual Customer Experience AgentWe're looking for an experienced and driven Bilingual Customer Experience Agent (French/English) to join our growing team! This is the perfect role for someone who is passionate about delivering amazing customer service. Reporting to the Manager of Support, you will be a part of our Customer Experience team, where you will be working alongside talented customer success managers and onboarding managers to provide outstanding support to Intiveo's new and existing clients.If you are a coachable, curious, and passionate individual with a positive attitude, inspired by our vision of enhancing patient care through technology, we'd love to connect with you!What You'll Be DoingHandling inbound customer inquiries and support requests in both written and verbal French and EnglishProactively reaching out to customers that require assistance or account reviewsCommunicating directly with customers to identify their goals, direct them to best practices and answer product questionsWork in a progressive and challenging environment where you will be rewarded for your hard workAssisting in developing best practices for handling support requestsAssisting the Team Lead in retention and upsellingThe working hours are between 8:30am - 5:00pm PST dailyWho You AreMinimum 2 years' experience in a customer-facing support role in a SaaS environment.You are an excellent communicator. Your ability to convey complex information in a straightforward manner ensures seamless interactions and builds trust with colleagues and customers alike.Experience with customer support software (Zendesk).Strong business, operational and technical aptitude.Comfortable working in a fast-paced, scaling SaaS companyHow We Give Back to Our Employees:Generous vacation timeWellness FundRRSP matchingESOP (employee stock ownership program)Annual retreatPlus, your birthday off! (Who wants to work on their birthday?)And moreMore About IntiveoWe are a fun, cooperative, and hard-working team of innovative minds who genuinely enjoy spending time together. At Intiveo, our values are Stewardship, Collaboration and Continuous Development. We embrace diversity and encourage you to share your voice. We want you to think outside the box, present new ideas, and be willing to fail.We're one of Canada's Top 100 Employers! Canada's Top 100 Employers celebrates companies offering their employees exceptional places to work. Intiveo has been recognized for our holistic approach to the workplace, from how we work every day, to how we gather and celebrate.Want to see more? Check out our Culture Book here!

📌 Bilingual Customer Experience Agent (Vancouver)
🏢 Intiveo
📍 Vancouver