The Field Performance Technicians are responsible for the management, scheduling, and completion of all service and warranty related work.Key ResponsibilitiesOrganize, lead, and maintain the warranty and service schedule.Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as neededAssist with training and development for Field Service Technicians and Field Communications Technicians.Lead regular meetings to align and train the local field service team on best practicesSupport the on-boarding and training of new members of the field performance teamRegularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completedAssist with other tasks including inspections and site audits when assignedRequirements1 - 3 years of previous field construction or solar experience requiredPV design or PV electrical experience is preferredHigh School diploma is requiredValid state or local Electrical Journeyman certification or license preferred. Depending on state requirements an Electrical Journeyman certification or license may be requiredKnowledge of the NEC and applicable codes and standardsMust be a motivated team player,



looking to succeedProven track record of excellent customer serviceExcellent verbal and written communication skillsExcellent organizational and time management skillsElectrical/PV Installation Knowledge: Working knowledge of current NEC codes. Ability to interpret single line drawings and PV systems from roof to meter. Demonstrates knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate. Understands interconnection activities. Understands basic construction principles.Safety: Adheres to company safety policies and procedures including ability to identify and report safety hazards, and the ability to encourage others to work safelyCustomer Service: Ability to establish rapport, build relationships and loyalty with external and internal customers and coworkers, and remains tactful when communicatingResults Driven: Proven ability to meet deadlines and key metrics. Works independently, as a team player, and drives results in a fast paced, team based environment. Must be willing to assist teammates and build robust relationships to achieve company and department goalsProblem Solving: Solid logical decision making and troubleshooting skills with the ability to problem solve in a timely and effective manner. Exercises good judgment. Takes ownership of issues or questions and will escalate problems to the appropriate persons and follow up accordingly with the customer. Knows when to involve supervisors

📌 Sr. Field Performance Technician (Ottawa)
🏢 NextGenEnergyJobs
📍 Ottawa