The Sutton Place Hotel is situated in the heart of Revelstoke Mountain Resort and is a true ski-in, ski-out luxury condominium style hotel, consisting of three buildings connected by an underground heated parking facility and serviced by a beautifully appointed central lobby. This smoke-free hotel features 205 condominium hotel units, premium amenities, and four on-site dining experiences; Rockford wok | bar | grill, Mackenzie Common Tavern, Revelation Lodge, and La Baguette, located in the village next to the Revelation Gondola.All condominium hotel units feature luxurious furnishings, up-to-date amenities, and boast spectacular northwest to southwest views across the Columbia River to the Monashee and Selkirk Mountains. Slope side suites capture the scene as skiers and snowboarders descend Mount Mackenzie, home to North America's highest lift-serviced vertical - 1,713 metres / 5,620 ft.We are currently considering candidates for the following position:Guest Services ManagerThe Guest Services Manager oversees all guest services operations, ensuring the delivery of exceptional, personalized experiences throughout the guest journey. This role leads the guest services team, manages daily operations, and works closely with internal departments to coordinate seamless service delivery. The Guest Services Manager is responsible for maintaining Sutton's luxury service standards, enhancing guest satisfaction, and driving a culture of anticipatory service and continuous improvement.Key ResponsibilitiesGuest Experience & ServiceOversee all guest interactions, ensuring a seamless, personalized experience from pre-arrival through departureManage guest feedback, concerns, and service recovery to maintain high levels of guest satisfactionEnsure VIP arrivals, special requests,



and personalized itineraries are executed to Cabot's luxury standardsOperations & Department OversightOversee daily guest services operationsEnsure accuracy of guest profiles, preferences, and service delivery across all touchpointsCoordinate with Concierge, Housekeeping, Maintenance and other departments to ensure a seamless guest experienceTeam LeadershipLead, coach, and develop guest services team to drive engagement and service excellenceConduct training, onboarding, and performance management aligned with brand standardsFoster a guest-focused culture rooted in professionalism, attention to detail, and anticipatory serviceAdministrative & ReportingMonitor guest feedback, service trends, and satisfaction metrics to identify areas for improvementSupport scheduling, staffing levels, and payroll coordinationMaintain accurate records, reports, and communication with leadership regarding guest experience and service deliveryQualificationsPrevious experience in guest services, or front office roles within a hotel or resort environmentStrong understanding of luxury service standards and personalized guest experience deliveryProven ability to manage guest concerns, service recovery, and high-touch interactionsDemonstrated leadership experience, including team supervision, training, and performance managementStrong organizational, communication, and problem-solving skillsFlexible availability, including evenings, weekends,



and holidaysGuest-focused mindset with a passion for creating memorable experiencesStrong problem-solving and decision-making abilities in a fast-paced environmentExcellent communication and interpersonal skillsHigh level of organization, attention to detail, and time managementAbility to multitask and prioritize competing demandsRewards & RecognitionTeam rates from $59 per night, Family & Friends rates too!25% discount at our restaurants for up to 6 peopleDiscounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain ResortOngoing Employee events, incentives & recognitionGrowth Opportunities- Career Advancement starts from WithinDedicated Training ProgramEmployee Assistance Program (EAP)- Free mental Health Support, Legal & Financial CounsellingRefer a friend or family and earn money!Group Life Insurance, Extended Health, Dental, Vision Care!Complimentary StaysRRSP MatchingMilestone RewardsTuition Credit ProgramDisclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.Ca/careers/ .

📌 Sutton - Room - Manager, Guest Services (Mica Creek)
🏢 Sutton Place
📍 Mica Creek