Bailey Metal Products, a proud subsidiary of Saint-Gobain, is seeking a Customer Service Representative f or its Concord (Ontario) location. This is a great chance to join a Top Employer and contribute to our growth and success. The Customer Service Specialist plays a vital role in delivering exceptional service across multiple channels, including in-person interactions, email correspondence, and phone support. This position requires professionalism, attentiveness, and a commitment to resolving customer inquiries, addressing concerns, and processing transactions efficiently. As a company ambassador, the Customer Service Specialist fosters positive relationships, ensuring every customer enjoys a seamless and supportive experience. Duties and Responsibilities The responsibilities and accountabilities of the position include but are not limited to the following: Answer phones quickly, professionally, courteously,



and direct incoming calls to appropriate individuals. Record and enter customer purchase orders received via phone or email, quickly, accurately, courteously, and professionally. Field and respond to inquiries regarding products, service, pricing, lead time, delivery, returns, and complaints. Research and resolve customer problems, acting as the liaison between other departments when necessary. Understand and emphasize product features and perks. Handle inbound, unsolicited prospect calls and convert them into sales. Review customer purchase orders and identify opportunities for upselling. Manage a specific customer base or product segment as assigned providing complete customer service. Establish and maintain relationships within the assigned

📌 Customer Service Specialist (Vaughan)
🏢 Saint-Gobain
📍 Vaughan