Toromont Cat is looking for a Service Supervisor to join the team at our Thompson Branch! The Service Supervisor is a main liaison for corporate initiatives, providing leadership and direction to a team of technicians, ensuring the highest quality of standards meets consistent customer satisfaction in conjunction with the operations and increased market share.Pay TypeFull Time, PermanentCompensation$78,705.00 to $98,379.00The listed wage is just one component of our total rewards package, and eligibility to additional premiums may be available.As a Service Supervisor, YOU will experience:Working within one of the safest organizations in the industry where your safety and well-being are our most important priorityWorking for the best in class equipment dealer and with the premium Caterpillar brandOpportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your successCompetitive total rewards including: wages, benefits, and premiums (as eligible)An prospect for flexible work schedules and opportunities across multiple locations across Eastern CanadaIn a typical day, YOU will:Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont's Health and Safety Policies,



Programs and initiativesProvide excellent customer service as key contact for shop service requirements and schedule work orders to maximize productivity of shop operationsPromote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level serviceTrain and coach team members to meet and exceed customer and business expectations by administering performance evaluationsProvide direction on financial implications of work orders including customer pay, warranties, claims, policies and redosCreate quotes and review and prepare invoices for internal and external customersManage work-in-progress (WIP) and contamination controlInvestigate and report accidents or near missesIdentify and resolve issues by initiating corrective actions on shop floor and for office proceduresEncourage continuous improvement for shop operations through regularly scheduled meetings and associated trainingAssist the PSM with the management of fixed assets in the shop and preparation for capital expendituresMust-haves for this role:Minimum post‐secondary educationMinimum 3 years of experience in a supervisory position

📌 Service Supervisor (Thompson)
🏢 Toromont CAT
📍 Thompson