As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris, Lyon, Current York, Montreal, London, Brussels, Geneva, Lisbon, Porto and Casablanca.Role overview:The team is responsible and accountable for daily support and health of the IT production environment, such as request, incidentand problem management for the department.The teams provides solutions to technical issues in a short time frame and acts as a technical point of contact for all application related issues.The teams is responsible for troubleshooting the issues by meticulous analysis of database objects and respective servers, look for consistent improvements and communicate the impact and resolution to the requestor. The candidate shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3support staff, and to then communicate the resolution to the requestor.The teams extensively works with automating SQL and Linux scripting to display continuous improvement and work towards stabilizing the applications health,



and to assist the user community to resolve technical issues.Technical StackUNIX | SQL | TOMCAT | ORACLE | PLSQL |SHELL | AUTOSYSKey responsability:Monitoring and Supporting the day to day activitiesAdherence to documented procedural standardsFully responsible for key activities within the agreed SLA and ITIL process.Escalate issues that cannot be resolved, in a timely mannerHave a strong Customer Focus in order to provide a professional support service to clientsFlexible approach to working hours to meet the demands of the team. Willing to work in different dayTo assist with the streamlining of the support area i.E. suggesting where procedures can be improved without the introduction of riskMaintain Knowledge base and share experience with support team membersUse business and application knowledge to investigate issues raised and assist in the production of Incident reports, which form part of the shift handoverEnsure issues are identified, tracked, reported on and resolved in a timely mannerPerform level 1 support and complex analysis of reported issues, and evaluate alternative business solutions and workarounds to minimize the impactsUnderstand the database concepts and provide extractions to users whenever requiredParticipate to the night support of the application and undertake the appropriate actions –both functional and technicalClosely follow up all alerts and monitoring dashboardsEnsure excellent communication, reporting and escalation as and when neededRequired Qualifications and Skills:Knowledge of ITIL and Incident Management.Bachelor's degree required; IT/Computer Science Engineering5+ years financial industry experience (application production support)Prior business analysis experience in an application support environmentExperience with PL/SQL developer, Sybase ASE, Sybase IQ, UNIX (shell scripting, ability to analyse existing scripts)Familiarity with AutosysOverall General IT knowledge is a mustMust have worked on Collecting Metrics & Analyzing the request/ticketsMeasure and identify areas for improving Quality and overall Delivery

📌 Montreal Hybrid Production Support Analyst
🏢 QUANTEAM - North America (RAINBOW PARTNERS Group)
📍 Montreal